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I cannot logout of gmail in firefox

Posted

This problem is new to my use of firefox which I've used for many years. I've never had this problem before. I have version 50.0.1 of firefox. Normally when I want to log out of firefox I left-click on my account photo which can be seen in the screenshot that I've provided and select the logout link. This link no longer exits as can been seen in the screenshot. I am uncertain whether the screenshot is being uploaded as there is a thumper in the Uploaded images box below this dialogue. My screenshot is a 300x165 px .jpg.

I do not like the idea of being continually logged in to my gmail account, or any of my online accounts, for security reasons so please lend me a hand with this issue.

This problem is new to my use of firefox which I've used for many years. I've never had this problem before. I have version 50.0.1 of firefox. Normally when I want to log out of firefox I left-click on my account photo which can be seen in the screenshot that I've provided and select the logout link. This link no longer exits as can been seen in the screenshot. I am uncertain whether the screenshot is being uploaded as there is a thumper in the Uploaded images box below this dialogue. My screenshot is a 300x165 px .jpg. I do not like the idea of being continually logged in to my gmail account, or any of my online accounts, for security reasons so please lend me a hand with this issue.
Attached screenshots

Modified by feckless

Chosen solution

Okay, this problem has been solved. I had been fighting a number of strange goings-on with my computer for days and after several bizarre episodes with nexus.com I decided to investigate.

My inability to logout of gmail; the logout link missing from my account picture, numerous popups and ransomeware which began popping up with perfectly righteous sights were all being caused by a reptile(s) (scammers) which changed the DNS my computer looked to for Internet access.

AVG Internet Security 2016, Microsoft Security Scanner, Windows Defender and Spy Bot did not pick up on this problem. I tried SpyHunter 4 and it immediately tripped on the DNS settings for my wired LAN. I have posted the screenshot which I could not do earlier cause of this nastyware. I know how to take and post screenshots by the way but in this case my ability to do so was being hampered by the redirections acting on my firefox browser.

I am posting this as a heads-up for others who might want to keep tabs on the DNS their machines are using. I have two networking degrees and though I should have checked out the LAN properties for my wired connection it did not occur to me that any creep would get that far into my machine.

Thank you folks who participated in this soiree :-)

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • Media Go Detector Plug-in
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0
  • VLC media player Web Plugin

Application

  • Firefox 50.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.0.1/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • KeeFox 1.6.4 (keefox@chris.tomlinson)
  • Mozilla Archive Format 4.0.1 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 730
  • adapterDescription2:
  • adapterDeviceID: 0x1287
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 37333842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 11-24-2016
  • driverDate2:
  • driverVersion: 21.21.13.7609
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
sudanisayfree 0 solutions 6 answers

write about:config in your url address , see for network.protocol-hander.external.mailto make it true

write about:config in your url address , see for network.protocol-hander.external.mailto make it true
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

There was no screenshot posted.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

There was no screenshot posted. In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.

Chosen Solution

Okay, this problem has been solved. I had been fighting a number of strange goings-on with my computer for days and after several bizarre episodes with nexus.com I decided to investigate.

My inability to logout of gmail; the logout link missing from my account picture, numerous popups and ransomeware which began popping up with perfectly righteous sights were all being caused by a reptile(s) (scammers) which changed the DNS my computer looked to for Internet access.

AVG Internet Security 2016, Microsoft Security Scanner, Windows Defender and Spy Bot did not pick up on this problem. I tried SpyHunter 4 and it immediately tripped on the DNS settings for my wired LAN. I have posted the screenshot which I could not do earlier cause of this nastyware. I know how to take and post screenshots by the way but in this case my ability to do so was being hampered by the redirections acting on my firefox browser.

I am posting this as a heads-up for others who might want to keep tabs on the DNS their machines are using. I have two networking degrees and though I should have checked out the LAN properties for my wired connection it did not occur to me that any creep would get that far into my machine.

Thank you folks who participated in this soiree :-)

Okay, this problem has been solved. I had been fighting a number of strange goings-on with my computer for days and after several bizarre episodes with nexus.com I decided to investigate. My inability to logout of gmail; the logout link missing from my account picture, numerous popups and ransomeware which began popping up with perfectly righteous sights were all being caused by a reptile(s) (scammers) which changed the DNS my computer looked to for Internet access. AVG Internet Security 2016, Microsoft Security Scanner, Windows Defender and Spy Bot did not pick up on this problem. I tried SpyHunter 4 and it immediately tripped on the DNS settings for my wired LAN. I have posted the screenshot which I could not do earlier cause of this nastyware. I know how to take and post screenshots by the way but in this case my ability to do so was being hampered by the redirections acting on my firefox browser. I am posting this as a heads-up for others who might want to keep tabs on the DNS their machines are using. I have two networking degrees and though I should have checked out the LAN properties for my wired connection it did not occur to me that any creep would get that far into my machine. Thank you folks who participated in this soiree :-)
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.