Firefox is asking that I download a version of firefox. When I go to open it , it says publisher unknown. I'm agraid to open it.it
I keep receiving this firefox download that says URGENT. I have been hesitant to download because of all the computer thief going on. I did download once to save file. It's a firefox- patch file---JScript scriptfile I have been afraid to open it because I have gotten burned before. Not with firefox but with people on internet preying on venerable individuals. I want to know if this is legitimate. Firefox usually do their on downloads and updates. Thank You Bertha Reddick
voice: email:
Edited phone# and email from public and search/spam bots as nobody here does direct support by phone or email.
Modified by James (doing minimal support)
Chosen solution
Hi, you are right not to open it. It's a fake update designed to infect you with malware which we have seen a lot of recently! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.
If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.
We are trying to find a permanent fix, but it's proving very difficult. A possible workaround which seems to work, is to install an ad-blocker, such as -
https://addons.mozilla.org/en-US/firefox/addon/ublock-origin
Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus
For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
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Chosen Solution
Hi, you are right not to open it. It's a fake update designed to infect you with malware which we have seen a lot of recently! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.
If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.
We are trying to find a permanent fix, but it's proving very difficult. A possible workaround which seems to work, is to install an ad-blocker, such as -
https://addons.mozilla.org/en-US/firefox/addon/ublock-origin
Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus
For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.