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Please can I waste hours on end with firefox help on non existant problems on other platforms

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Been trying to open yahoo mail as I need it on a computer not on the phone. I use it every day plenty of times on the phone and laptop. Today I can't open it. Firefox says theres an update, so I download it. I then have to verify my firefox account with my email...of which I cannot open. Yet again another stupid update poorly researched and executed. No doubt I will be told its my fault because I dont have update 72.3.56.786 or install 234.3987.2 or some crap no one would ever know about

Been trying to open yahoo mail as I need it on a computer not on the phone. I use it every day plenty of times on the phone and laptop. Today I can't open it. Firefox says theres an update, so I download it. I then have to verify my firefox account with my email...of which I cannot open. Yet again another stupid update poorly researched and executed. No doubt I will be told its my fault because I dont have update 72.3.56.786 or install 234.3987.2 or some crap no one would ever know about
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

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RashanH 1 solutions 44 answers

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Hello andybeee12345,

Sorry for the inconvenience caused in this regard. I also got this problem and reported about it. Let's see, developers will make a fix for that.

Hello andybeee12345, Sorry for the inconvenience caused in this regard. I also got this problem and reported about it. Let's see, developers will make a fix for that.
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jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

andybeee12345 said

Been trying to open yahoo mail as I need it on a computer not on the phone. I use it every day plenty of times on the phone and laptop. Today I can't open it.

Do you get a specific error message? Where does the process get stuck?


If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content blocking.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

''andybeee12345 [[#question-1274644|said]]'' <blockquote> Been trying to open yahoo mail as I need it on a computer not on the phone. I use it every day plenty of times on the phone and laptop. Today I can't open it. </blockquote> Do you get a specific error message? Where does the process get stuck? ---- If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Content Blocking]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
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Question owner

Thanks for replying, something you do day by day, they change something and try to twist the blame onto you, adblockers, firewalls any excuse to mess about for hours rather than accepting they messed up. Really really frustrating

Thanks for replying, something you do day by day, they change something and try to twist the blame onto you, adblockers, firewalls any excuse to mess about for hours rather than accepting they messed up. Really really frustrating
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evhenry
  • Top 25 Contributor
  • Administrator
32 solutions 178 answers

Can you not skip past the "verify your firefox account" or open a new tab so you can go to yahoo mail. Or is it not letting you connect at all? If it won't, could you connect to yahoo mail on your phone to verify it, since you said you have it on there too, right?

Can you not skip past the "verify your firefox account" or open a new tab so you can go to yahoo mail. Or is it not letting you connect at all? If it won't, could you connect to yahoo mail on your phone to verify it, since you said you have it on there too, right?
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Question owner

evhenry said

Can you not skip past the "verify your firefox account" or open a new tab so you can go to yahoo mail. Or is it not letting you connect at all? If it won't, could you connect to yahoo mail on your phone to verify it, since you said you have it on there too, right?

I was trying to verify it on my phone with the link sent by Firefox, but the page is just white with the loading circle thing spinning . I tried many times waiting for 10-15v minutes each time

''evhenry [[#answer-1272139|said]]'' <blockquote> Can you not skip past the "verify your firefox account" or open a new tab so you can go to yahoo mail. Or is it not letting you connect at all? If it won't, could you connect to yahoo mail on your phone to verify it, since you said you have it on there too, right? </blockquote> I was trying to verify it on my phone with the link sent by Firefox, but the page is just white with the loading circle thing spinning . I tried many times waiting for 10-15v minutes each time
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Question owner

Funny how it works fine today though

Funny how it works fine today though
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