Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 15 replies
  • 1 has this problem
  • 12 views
  • Last reply by lolocham19

more options

Firefox on my father computer crashes and I'can't repair it

ID: 8f3019c3-30b2-490f-84fb-75c732160605

sorry, I'm not a native english speaker

All Replies (15)

more options

hi lolocham19, this is a crash that appears to be fixed in firefox 47 which is going to be released in a matter of a few days - or which you can test right now as a beta version: https://www.mozilla.org/firefox/channel/#beta

more options

always the same thing

more options

can you post a new crash id that was generated with firefox 47 as well?

more options

ID: 848f8015-1a1e-4e0a-b8a3-631d52160605

more options

Product Firefox Version 47.0b9 Build ID 20160526140250 Release Channel beta OS Windows 10 OS Version 10.0.10586

bp-848f8015-1a1e-4e0a-b8a3-631d52160605

Signature: OOM | large | NS_ABORT_OOM | Buffer::try_realloc

System Memory Use Percentage 62

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1273258 NEW --- Browser crash in emunittest suite when loading up the second test page

1268616 RESOLVED FIXED Very large allocations in call to input_overflow_buf_.reserve()


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Ø nvwgf2um.dll 10.18.13.5362 729EC6AC8F2D4C7BBA75302B41999B611 nvwgf2um.pdb


this is in red on the reports

is it the problem ? can I repair it ?

more options

lolocham19 said

Ø nvwgf2um.dll 10.18.13.5362 729EC6AC8F2D4C7BBA75302B41999B611 nvwgf2um.pdb this is in red on the reports in the module is it the problem ? can I repair it ?
more options

Ø nvwgf2um.dll 10.18.13.5362 729EC6AC8F2D4C7BBA75302B41999B611 nvwgf2um.pdb


this is in red on the reports in the module

is it the problem ? can I repair it ?

more options

I have a nvidia driver I Have to reinstall ?

more options

lolocham19 said

Ø nvwgf2um.dll 10.18.13.5362 729EC6AC8F2D4C7BBA75302B41999B611 nvwgf2um.pdb this is in red on the reports is it the problem ? can I repair it ?

no, this is not indicative of any problem - it just means there are no more details on this .dll available for the purpose of debugging a crash.

does it make a difference when you refresh firefox?

you could also try to run a scan of the system with various security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

more options

scan with malewarebytes and adwcleaner are negative: no prpoblem

more options

bp-36c9eeb3-c1be-4eb1-91e3-f8ca82160605 05/06/2016 21:42 bp-c0d983aa-8dd1-4170-a1f1-e9fe12160605 05/06/2016 19:54

I'm in france

more options

Those reports are the same as the above.

more options

did a refresh make a difference? what happens before the crash - is there any particular action you do when the crash occurs?

more options

any particular action and when the crash stop firefox , I have a rapoort and he ask the restart of firefox