X
Tap here to go to the mobile version of the site.

Support Forum

Firefox and Youtube stop audio driver from working (Reloop Play)

Posted

Hello. New issue i never had before. For the last couple of months while i'm playing youtube videos in Firefox, or even just leave it there in stand-by the audio driver of my external usb audio interface (Reloop play) will freeze / crash, forcing me to unplug the usb cord and put it in again.

This issue only happens with Firefox, i use Chrome too and i don't have the problem. The issue started from some update of Firefox back in version 43 or so and still persists now. I have also enabled VP9 / webm support and it doesn't make a difference.

I'm using Reloop Play GEN 1 Driver v2.9.73, on Windows 10, (driver can be found here: http://www.reloop.com/media/custom/upload/223373/223373%20Driver%202.9.73%20FW%200+%20Win.zip ) and basically when the driver "crashes" is more like freezing/stuck. If i go to playback devices in windows it will show that Reloop Play audio device still outputs a signal constantly (the bar graph stays green 3-4 bars). I checked the event log and there is no events regarding the issue. Also this happens at random intervals, sometimes every 2 minutes, others it might take 10 minutes, but it is definitely annoying.

I know there should be a solution with Firefox, but the blame is on Reloop too because the drivers have always been buggy (blame usb-audio.de/Ploytec which makes the drivers for them). I've also asked on Reloop's forum for support, but is there a way to debug this?

Kind regards, Ken

Hello. New issue i never had before. For the last couple of months while i'm playing youtube videos in Firefox, or even just leave it there in stand-by the audio driver of my external usb audio interface (Reloop play) will freeze / crash, forcing me to unplug the usb cord and put it in again. This issue only happens with Firefox, i use Chrome too and i don't have the problem. The issue started from some update of Firefox back in version 43 or so and still persists now. I have also enabled VP9 / webm support and it doesn't make a difference. I'm using Reloop Play GEN 1 Driver v2.9.73, on Windows 10, (driver can be found here: http://www.reloop.com/media/custom/upload/223373/223373%20Driver%202.9.73%20FW%200+%20Win.zip ) and basically when the driver "crashes" is more like freezing/stuck. If i go to playback devices in windows it will show that Reloop Play audio device still outputs a signal constantly (the bar graph stays green 3-4 bars). I checked the event log and there is no events regarding the issue. Also this happens at random intervals, sometimes every 2 minutes, others it might take 10 minutes, but it is definitely annoying. I know there should be a solution with Firefox, but the blame is on Reloop too because the drivers have always been buggy (blame usb-audio.de/Ploytec which makes the drivers for them). I've also asked on Reloop's forum for support, but is there a way to debug this? Kind regards, Ken

Additional System Details

Installed Plug-ins

  • Shockwave Flash 20.0 r0
  • 5.1.41212.0

Application

  • Firefox 45.0b2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/WINNT/en-GB/

Extensions

  • ADB Helper 0.8.6 (adbhelper@mozilla.org)
  • Expire history by days 1.1.3 (expire-history-by-days@bonardo.net)
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • iMacros for Firefox 8.9.6 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670})
  • Magic Actions for YouTube™ 6.8.8.8 (jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack)
  • uBlock Origin 1.5.5 (uBlock0@raymondhill.net)
  • Force-TLS 4.0.0.1-signed (forcetls@sid.stamm) (Inactive)
  • HTTPS Finder 0.91 ({6bdc61ae-7b80-44a3-9476-e1d121ec2238}) (Inactive)
  • NoScript 2.9.0.3 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Session Manager 0.8.1.9 ({1280606b-2510-4fe0-97ef-9b5a22eafe30}) (Inactive)
  • Tab Group Bar 1.4.5.1-signed (TabGroupBar@krzysztof.dawidowicz.uj.edu.pl) (Inactive)
  • uBlock 0.9.5.0.1-let-fixed ({2b10c1c8-a11f-4bad-fe9c-1c11e82cac42}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7970M
  • adapterDescription2:
  • adapterDeviceID: 0x6800
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 02701558
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 12-23-2015
  • driverDate2:
  • driverVersion: 15.301.1201.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7970M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Ok i've tried safe mode, it seems to work without issues, but since the problem occurs randomly it is really difficult to say with 100% confidence. I am now trying latest Developer edition (Aurora) in normal mode with same profile and add-ons and it works without any issues. The problem seems to apply on the Beta version so far.

''FredMcD [[#answer-840319|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' </blockquote> Ok i've tried safe mode, it seems to work without issues, but since the problem occurs randomly it is really difficult to say with 100% confidence. I am now trying latest Developer edition (Aurora) in normal mode with same profile and add-ons and it works without any issues. The problem seems to apply on the Beta version so far.

Question owner

More testing and the problem persists both in Aurora, and SAFE MODE for both BETA and AURORA! What do i do now!?!

More testing and the problem persists both in Aurora, and SAFE MODE for both BETA and AURORA! What do i do now!?!

Modified by St0RM53

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.