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Firefox and Youtube stop audio driver from working (Reloop Play)

  • 4 replies
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

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Hello. New issue i never had before. For the last couple of months while i'm playing youtube videos in Firefox, or even just leave it there in stand-by the audio driver of my external usb audio interface (Reloop play) will freeze / crash, forcing me to unplug the usb cord and put it in again.

This issue only happens with Firefox, i use Chrome too and i don't have the problem. The issue started from some update of Firefox back in version 43 or so and still persists now. I have also enabled VP9 / webm support and it doesn't make a difference.

I'm using Reloop Play GEN 1 Driver v2.9.73, on Windows 10, (driver can be found here: http://www.reloop.com/media/custom/upload/223373/223373%20Driver%202.9.73%20FW%200+%20Win.zip ) and basically when the driver "crashes" is more like freezing/stuck. If i go to playback devices in windows it will show that Reloop Play audio device still outputs a signal constantly (the bar graph stays green 3-4 bars). I checked the event log and there is no events regarding the issue. Also this happens at random intervals, sometimes every 2 minutes, others it might take 10 minutes, but it is definitely annoying.

I know there should be a solution with Firefox, but the blame is on Reloop too because the drivers have always been buggy (blame usb-audio.de/Ploytec which makes the drivers for them). I've also asked on Reloop's forum for support, but is there a way to debug this?

Kind regards, Ken

All Replies (4)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Ok i've tried safe mode, it seems to work without issues, but since the problem occurs randomly it is really difficult to say with 100% confidence. I am now trying latest Developer edition (Aurora) in normal mode with same profile and add-ons and it works without any issues. The problem seems to apply on the Beta version so far.

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More testing and the problem persists both in Aurora, and SAFE MODE for both BETA and AURORA! What do i do now!?!

Modified by St0RM53

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I've called the big guys to help you. Good luck.