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HTML5 media such as HTML5-enabled YouTube and the Ingress Intel page causes Firefox to crash my nVidia driver.

Posted

I've began to notice that HTML5 media causes strange issues with my graphics drivers. Watching HTML5 videos on YouTube or browsing the Ingress Intel page causes Firefox to lock up after a period of a few minutes, though I can still hear audio and use keybindings, I'm not able to move my mouse onto the desktop that Firefox is currently on (I use two monitors). I'm forced to reboot my PC to resolve the error. This appears in the event viewer when the issue occurs.


"The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video5 !06d7(2640)"

I've tried resetting Firefox, reinstalling video drivers, etc. It only happens with HTML5, not Flash.

Chosen solution

hello, you could try to disable hardware acceleration in firefox > options > advanced > general and see if this is making a difference...

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 11.7 r700
  • Google Talk Plugin Video Accelerator version:0.1.44.28
  • Version 3.19.1.13088
  • VLC media player Web Plugin 2.0.6
  • Foxit Reader Plug-In For Firefox and Netscape
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Exif Viewer 2.00 (exif_viewer@mozilla.doslash.org)
  • FireFTP 2.0.14 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • NoScript 2.6.6.2 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • ShareMeNot 2.2 (sharemenot@franziroesner.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.1 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 560 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1200
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1023
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 5-12-2013
  • driverDate2:
  • driverVersion: 9.18.13.2018
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.onTop: False
  • dom.disable_window_flip: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Arial
  • font.size.variable.x-western: 12
  • gfx.direct3d.prefer_10_1: True
  • html5.enable: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1370489562
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8891 answers

Chosen Solution

hello, you could try to disable hardware acceleration in firefox > options > advanced > general and see if this is making a difference...

Helpful Reply

Yep, that fixed it.