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Firefox makes graphical artefacts on netflix

Posted

Fresh windows 10 install. First program installed was firefox 45.0b2 (have already tried none-beta). And went immediately to netflix. The artefacts spread beyond the browser onto the desktop. I do not have this problem in edge. Using a gtx970. Firefox x64, windows 10 pro x64. Problem is isolated to netflix only.

https://www.youtube.com/watch?v=hAguIwx5_H4

Have a laptop running same version, windows 10 home x64, firefox x64, same extensions with a gma520. It does not have the same issue.

Fresh windows 10 install. First program installed was firefox 45.0b2 (have already tried none-beta). And went immediately to netflix. The artefacts spread beyond the browser onto the desktop. I do not have this problem in edge. Using a gtx970. Firefox x64, windows 10 pro x64. Problem is isolated to netflix only. https://www.youtube.com/watch?v=hAguIwx5_H4 Have a laptop running same version, windows 10 home x64, firefox x64, same extensions with a gma520. It does not have the same issue.

Modified by nicolaj82

Additional System Details

Installed Plug-ins

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Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Were all of your tests using the 64-bit version of Firefox?

If you haven't already, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Troubleshoot Firefox issues using Safe Mode)

Were all of your tests using the 64-bit version of Firefox? If you haven't already, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? (More info: [[Troubleshoot Firefox issues using Safe Mode]])

Question owner

jscher2000 said

Were all of your tests using the 64-bit version of Firefox?

I believe so, i do not recall if i had the problem beforehand. Will test safe mode.

P.s. updated OP with further info.

''jscher2000 [[#answer-839250|said]]'' <blockquote> Were all of your tests using the 64-bit version of Firefox?</blockquote> I believe so, i do not recall if i had the problem beforehand. Will test safe mode. P.s. updated OP with further info.

Question owner

Safe mode did not make a difference besides playback being not as smooth.

Safe mode did not make a difference besides playback being not as smooth.
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Is Netflix using the Silverlight plugin on either or both systems, or the built-in HTML5 player? Usually this can be determined from the right-click context menu for the video.

Is Netflix using the Silverlight plugin on either or both systems, or the built-in HTML5 player? Usually this can be determined from the right-click context menu for the video.

Question owner

jscher2000 said

Is Netflix using the Silverlight plugin on either or both systems, or the built-in HTML5 player? Usually this can be determined from the right-click context menu for the video.

I have not installed silverlight on either system, also, there is no right-click context menu for the video. I suppose this means it's html5.

''jscher2000 [[#answer-839261|said]]'' <blockquote> Is Netflix using the Silverlight plugin on either or both systems, or the built-in HTML5 player? Usually this can be determined from the right-click context menu for the video. </blockquote> I have not installed silverlight on either system, also, there is no right-click context menu for the video. I suppose this means it's html5.

Modified by nicolaj82

jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

I think you're in new territory, but if the system have different graphics cards/chipsets and driver software, that's where I would look for the glitch vs. no glitch.

I think you're in new territory, but if the system have different graphics cards/chipsets and driver software, that's where I would look for the glitch vs. no glitch.

Question owner

jscher2000 said

I think you're in new territory, but if the system have different graphics cards/chipsets and driver software, that's where I would look for the glitch vs. no glitch.

What do you mean new territory ? If it was a driver issue, wouldn't it be system wide ? Driver does not appear to be the problem as windows 10 installs with an older version. The problem persists with the older version and when i update to latest.

''jscher2000 [[#answer-839291|said]]'' <blockquote> I think you're in new territory, but if the system have different graphics cards/chipsets and driver software, that's where I would look for the glitch vs. no glitch. </blockquote> What do you mean new territory ? If it was a driver issue, wouldn't it be system wide ? Driver does not appear to be the problem as windows 10 installs with an older version. The problem persists with the older version and when i update to latest.
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

By new territory I mean you have Netflix working without Silverlight on a 64-bit Firefox. I haven't seen anything about that reported yet.

Firefox can have graphics driver incompatibilities even when other software is fine; apparently those kinds of glitches are hard to discover and fix in beta testing. But it's just a guess because otherwise your systems seem to be the same.

By new territory I mean you have Netflix working without Silverlight on a 64-bit Firefox. I haven't seen anything about that reported yet. Firefox can have graphics driver incompatibilities even when other software is fine; apparently those kinds of glitches are hard to discover and fix in beta testing. But it's just a guess because otherwise your systems seem to be the same.

Question owner

How is that new territory? Netflix switched to html5 quite a while ago(like 2014), no ? Ok, so it's firefox's incompatibility with nvidia drivers ?

How is that new territory? Netflix switched to html5 quite a while ago(like 2014), no ? Ok, so it's firefox's incompatibility with nvidia drivers ?

Modified by nicolaj82