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Refresh fixed the problem caused by updates. Next updates caused the problem again. Won't shut down properly.

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by FredMcD

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Above sentence describes the problem. Laptop will not shut down properly since Firefox updates.

Above sentence describes the problem. Laptop will not shut down properly since Firefox updates.

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What messages get displayed?


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox.

Once open, close FF. Is the problem still there?


Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update