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Why can't I download video clips after installingthe latest Flash Player

Posted

For example, on Xfinity when I try to view a video clip in says that is is loading and will stay as loading for an hour or more. I have downloaded and installed the latest Adobe Flash player from Adobe and it still does not load. Another site I am having this problem with is AARP. I contacted them and they stated that the problem was with Firefox and how it is handling the Flash Player. If I use IE things work fine, however, I don't like IE and would prefer Firefox.

I am using Windows 10, and Firefox 43.0.3

For example, on Xfinity when I try to view a video clip in says that is is loading and will stay as loading for an hour or more. I have downloaded and installed the latest Adobe Flash player from Adobe and it still does not load. Another site I am having this problem with is AARP. I contacted them and they stated that the problem was with Firefox and how it is handling the Flash Player. If I use IE things work fine, however, I don't like IE and would prefer Firefox. I am using Windows 10, and Firefox 43.0.3
Attached screenshots

Chosen solution

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • NPWLPG
  • Shockwave Flash 20.0 r0

Application

  • Firefox 43.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.3/WINNT/en-US/

Extensions

  • Bookmark Toolbar Menu Button 1.1.2 (personal-bookmarks-menu-button-single@codefisher.org)
  • Classic Toolbar Buttons 1.4.9.5 (CSTBB@NArisT2_Noia4dev)
  • ColorfulTabs 29.7 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Download Manager (S3) 3.19 (s3download@statusbar)
  • Ebates Cash Back 4.3.4.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • LastPass 3.2.41 (support@lastpass.com)
  • Modern Download Manager 0.2.1.1-signed (modernDownloadManager@teo.pl)
  • Morning Coffee 1.38.1-signed (morningCoffee@shaneliesegang)
  • Toolbar Buttons 1.1.1-signed ({03B08592-E5B4-45ff-A0BE-C1D975458688})
  • Universal Print 0.4.25.1-signed.1-let-fixed ({BE2100B3-1D80-48eb-ACCF-D26750644378})
  • Norton Identity Safe 2015.5.6.86 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05811028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


I have had the same problem. So I download the clip to my system and use my players to watch it. Works very well.

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ------------ I have had the same problem. So I download the clip to my system and use my players to watch it. Works very well.
cor-el
  • Top 10 Contributor
  • Moderator
17585 solutions 159079 answers

If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I did everything you recommended and it doesn't fix the problem. Will refreshing Firefox help. I hate doing that as I have to reload all of the extensions.

I did everything you recommended and it doesn't fix the problem. Will refreshing Firefox help. I hate doing that as I have to reload all of the extensions.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Before doing that, Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Before doing that, Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?
jscher2000
  • Top 10 Contributor
8797 solutions 71960 answers

Could you provide a link to an AARP page where the video isn't loading? I'm assuming that one is accessible to anyone and doesn't require a login (like Xfinity probably requires).

Could you provide a link to an AARP page where the video isn't loading? I'm assuming that one is accessible to anyone and doesn't require a login (like Xfinity probably requires).

Question owner

Following is a link to a Xfinity video that will not load, It does not require a login.

http://my.xfinity.com/video/m-a-s-h-actor-wayne-rogers-dead-at-82/594439747646/Comcast/TopVideos?cid=sf_vidtray

Following is a link to a Xfinity video that will not load, It does not require a login. http://my.xfinity.com/video/m-a-s-h-actor-wayne-rogers-dead-at-82/594439747646/Comcast/TopVideos?cid=sf_vidtray
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

I had no problem Win 7 Firefox 42

I had no problem Win 7 Firefox 42
jscher2000
  • Top 10 Contributor
8797 solutions 71960 answers

mhorvitz said

Following is a link to a Xfinity video that will not load, It does not require a login.

It's very annoying to have a 30 second commercial for a 45 second news clip. But that's actually my question: did you get the commercial or just nothing?

Also, just in case these sites do not have permission to use Flash, could you click the plugin notification toward the left end of the address bar to make sure?

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

''mhorvitz [[#answer-825288|said]]'' <blockquote> Following is a link to a Xfinity video that will not load, It does not require a login.</blockquote> It's very annoying to have a 30 second commercial for a 45 second news clip. But that's actually my question: did you get the commercial or just nothing? Also, just in case these sites do not have permission to use Flash, could you click the plugin notification toward the left end of the address bar to make sure? The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

Question owner

I just checked my plug-ins and noted that the Adobe Shockwave Player required updating. I downloaded the Shockwave_Installer_slim.exe, from the Adobe site, ran it and the status still shows it it needs to be updated. See the attached image

I just checked my plug-ins and noted that the Adobe Shockwave Player required updating. I downloaded the Shockwave_Installer_slim.exe, from the Adobe site, ran it and the status still shows it it needs to be updated. See the attached image
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

Adobe still offers Flash 18.0.0.268 as its extended support release further down

Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 20.0.0.267<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' should download the ‘’’active_x’’’ for “Internet Explorer,” '''and''' the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox). Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Adobe still offers Flash 18.0.0.268 as its extended support release further down

Question owner

Did exactly as recommended and it still doesn't work. If I start Firefox in Safe mod I van then view the video. The only extension I have in addition to various toolbar buttons are , Morning Coffee (that I love), Last Pass , Ebates Cash Back, Modern Download Manager, Universal Print and Colorful Tabs. The minute I re-enable Last Pass the problem returns.

Did exactly as recommended and it still doesn't work. If I start Firefox in Safe mod I van then view the video. The only extension I have in addition to various toolbar buttons are , Morning Coffee (that I love), Last Pass , Ebates Cash Back, Modern Download Manager, Universal Print and Colorful Tabs. The minute I re-enable Last Pass the problem returns.

Modified by mhorvitz

cor-el
  • Top 10 Contributor
  • Moderator
17585 solutions 159079 answers

Chosen Solution

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected. You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window. *Options/Preferences > Privacy: "Use Tracking Protection in Private Windows" *https://support.mozilla.org/kb/tracking-protection-firefox *https://support.mozilla.org/kb/control-center-site-privacy-and-security-firefox

Question owner

unchecking the "use Tracking Protection in Private Windows." seems to have corrected the problem.

unchecking the "use Tracking Protection in Private Windows." seems to have corrected the problem.