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Image files saved from Firefox browsing sessions won't open

Posted

I'm able to download the images just fine, but when I try to open them, I see the same error message- "The file "name.png" could not be opened. It may be damaged or use a file format that Preview doesn't recognize."

I've tried creating a new Firefox profile, running Firefox with ad-ons disabled, and just plain deleting the one ad-on I had running. (AdBlock Plus.) Deleting AdBlock Plus seemed to have no effect, so I put it back.

I know it's not the website I'm trying to save images from, because I have the same issue saving images from other websites. I've even tried right-clicking and saving stuff from my own Photobucket account, so I know there shouldn't be anything wrong with the images, and have gotten the same error message I mentioned above when trying to open them.

Also, I can save anything I want from Safari, including the same exact image files that won't save in a usable fashion from Firefox.

I really hope someone can help. This has been very frustrating.

I'm able to download the images just fine, but when I try to open them, I see the same error message- "The file "name.png" could not be opened. It may be damaged or use a file format that Preview doesn't recognize." I've tried creating a new Firefox profile, running Firefox with ad-ons disabled, and just plain deleting the one ad-on I had running. (AdBlock Plus.) Deleting AdBlock Plus seemed to have no effect, so I put it back. I know it's not the website I'm trying to save images from, because I have the same issue saving images from other websites. I've even tried right-clicking and saving stuff from my own Photobucket account, so I know there shouldn't be anything wrong with the images, and have gotten the same error message I mentioned above when trying to open them. Also, I can save anything I want from Safari, including the same exact image files that won't save in a usable fashion from Firefox. I really hope someone can help. This has been very frustrating.

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.13 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel Iris OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4266 solutions 59830 answers

Try to open the file(s) with the viewer on your computer. Is there still a problem?

Try to open the file(s) with the viewer on your computer. Is there still a problem?

Question owner

Preview is the only image viewing tool I have.

Preview is the only image viewing tool I have.
Phoxuponyou 51 solutions 517 answers

Do the files download completely? Does their size match the original?

Original filesize: right-click on the image, select View image info, note Size field value in bytes. Downloaded file's size: uh... do whatever it is you need to do to show the file size in Mac OS.

It could be a partial download, which would corrupt the file so it can't be opened.

Do the files download completely? Does their size match the original? Original filesize: right-click on the image, select ''View image info'', note ''Size'' field value in bytes. Downloaded file's size: uh... do whatever it is you need to do to show the file size in Mac OS. It could be a partial download, which would corrupt the file so it can't be opened.

Question owner

I just checked that. I was hoping that was it, but the file size is exactly the same for both.

I just checked that. I was hoping that was it, but the file size is exactly the same for both.
Sir.Mayo 12 solutions 112 answers

Hello,

Just a quick question where are your files saving to? are they saving to your tmp folder, or downlaods folder?

I have had a few times where stuff goes to tmp that should go to downloads.

Hello, Just a quick question where are your files saving to? are they saving to your tmp folder, or downlaods folder? I have had a few times where stuff goes to tmp that should go to downloads.

Question owner

They've been saving to the downloads folder. I tried saving them to the desktop, too, but still had the same problem.

They've been saving to the downloads folder. I tried saving them to the desktop, too, but still had the same problem.
FredMcD
  • Top 10 Contributor
4266 solutions 59830 answers

Is the problem with all web sites, some?

Is the problem with all web sites, some?

Question owner

It seems to be with all websites.

It seems to be with all websites.
FredMcD
  • Top 10 Contributor
4266 solutions 59830 answers

Are you viewing the file in Firefox and then saving them, or do you download it directly? I've called the big guys to help you. Good luck.

Are you viewing the file in Firefox and then saving them, or do you download it directly? I've called the big guys to help you. Good luck.

Question owner

Viewing the files in Firefox and then downloading. Thanks. :)

Viewing the files in Firefox and then downloading. Thanks. :)
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158888 answers

Did you try to open the files in Firefox?

Did you try to open the files in Firefox?

Question owner

Yes, and what comes up is a Firefox window with a black background. It says "The file "name.png" cannot be displayed because it contains errors."

Yes, and what comes up is a Firefox window with a black background. It says "The file "name.png" cannot be displayed because it contains errors."
jscher2000
  • Top 10 Contributor
8785 solutions 71847 answers

That error can indicate that the file is corrupted or is not in the format indicated by its file extension (not PNG, actually JPG, for example).

Could you describe your process step by step? For example:

(1) right-click or Ctrl+click an image, Save Image As..., use the suggested file name

(2) right-click or Ctrl+click an image, View Image (displays the image stand-alone in a tab), then

  • steps under #1
  • Save Page As..., use the suggested file name

(3) other?

That error can indicate that the file is corrupted or is not in the format indicated by its file extension (not PNG, actually JPG, for example). Could you describe your process step by step? For example: (1) right-click or Ctrl+click an image, Save Image As..., use the suggested file name (2) right-click or Ctrl+click an image, View Image (displays the image stand-alone in a tab), then * steps under #1 * Save Page As..., use the suggested file name (3) other?