Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After accidentally hitting the Refresh button can not Create Profile.

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

more options

It has refreshed, but not I can't create a new profile. I didn't find an Old Firefox Data file. I'm not sure what to do since the instructions don't seem to work. Not sure how to proceed. I don't know how to work with this thing I'm left with.

Thanks.

It has refreshed, but not I can't create a new profile. I didn't find an Old Firefox Data file. I'm not sure what to do since the instructions don't seem to work. Not sure how to proceed. I don't know how to work with this thing I'm left with. Thanks.

All Replies (2)

more options

IMPORTANT: Do not use Windows' system restore feature!

When you try to start Firefox, what happens? Do you get a profile without data, or do you get an error that your profile can't be found?

more options

If you can start Firefox then there is at least a profile present.

You can try to open the current profile folder and go up one level to see if there is only one profile present.

You can use this button to go to the current Firefox profile folder:

Go to Mozilla\Firefox\Profiles\ :

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\

Is there only one profile present?

Are there profiles that have a number (time stamp) appended to their name?

Such a profile with a number can give an indication when it got created.