Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

verizon imposed need to change password;blames inability to make change on Firefox. Is that accurate?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Mrs.SayThatAgain.Pls
Mrs.SayThatAgain.Pls
more options

All I wanted to do was pay my bill, but instead have spent spent 3 hrs. attempting to make changes imposed by Verizon (eg web page won't let me proceed unless I make changes: new password, pick a security image + a phrase to go with it; pick new security question/answer). When info is completed, it routes me right back to the page after I sign in with new password...then I remembered I have had this issue before with them and had to sign-up to use Chrome to get their site to work properly. I have a different computer now and do not want to sign up for Chrome AGAIN (don't use it), and I have a hard time believing this inability for the changes to compute via Firefox is STILL an issue in the year of 2015!! Anyone know a way around it? Thanks.

All I wanted to do was pay my bill, but instead have spent spent 3 hrs. attempting to make changes imposed by Verizon (eg web page won't let me proceed unless I make changes: new password, pick a security image + a phrase to go with it; pick new security question/answer). When info is completed, it routes me right back to the page after I sign in with new password...then I remembered I have had this issue before with them and had to sign-up to use Chrome to get their site to work properly. I have a different computer now and do not want to sign up for Chrome AGAIN (don't use it), and I have a hard time believing this inability for the changes to compute via Firefox is STILL an issue in the year of 2015!! Anyone know a way around it? Thanks.

All Replies (3)

the-edmeister
the-edmeister
more options

Try clearing the cookies for the Verizon domain, and see what happens.

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site

cor-el
cor-el
  • Moderator
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration