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Can't select from drop down menus on any website

Posted

I am on OSX.7.5 (old machine, cannot update.) Was just upgraded to Firefox 41.0.1. I can no longer select from any drop down list on any website. Prior to the upgrade, I could always select from drop down menus or autofill. There have been no other updates to any other software prior to this problem showing up. A few examples are: - I go to a website where it is asking for Name, Address, etc. The window shows up with prior entries, but I cannot highlight and select any option. - I am entering data such as credit card info, where I am required to select entries for the card type, expiration date, etc. Again, I cannot highlight or select my entries.

In most cases, I can type the entry (the whole thing, not just the first few characters) and hit "enter," to fill in the field. However, this is both annoying and does not always work.

I have restarted in Safe mode; no change to this problem. I have tried using autofill-type AddOns; still get the same problem.

Any ideas? Thanks.

I am on OSX.7.5 (old machine, cannot update.) Was just upgraded to Firefox 41.0.1. I can no longer select from any drop down list on any website. Prior to the upgrade, I could always select from drop down menus or autofill. There have been no other updates to any other software prior to this problem showing up. A few examples are: - I go to a website where it is asking for Name, Address, etc. The window shows up with prior entries, but I cannot highlight and select any option. - I am entering data such as credit card info, where I am required to select entries for the card type, expiration date, etc. Again, I cannot highlight or select my entries. In most cases, I can type the entry (the whole thing, not just the first few characters) and hit "enter," to fill in the field. However, this is both annoying and does not always work. I have restarted in Safe mode; no change to this problem. I have tried using autofill-type AddOns; still get the same problem. Any ideas? Thanks.

Chosen solution

Followed instructions for REFRESH FIREFOX and tried access to several websites. Able to select from autofill menus and dropdown list. THANK YOU!

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Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.11
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

FredMcD
  • Top 10 Contributor
3669 solutions 50330 answers

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 60 Release date August 18, 2015

Question owner

Hi FredMcD. Ok, I ran that app and it verified that I am on the current version of Java (then, unfortunately, locked up all ability to select anything on Firefox, except Quit. Weird.) Anyway... willing to try next option.

Oh... obviously the one set of drop down menus that do work are on the task bar of websites (e.g., Log Off.)

Hi FredMcD. Ok, I ran that app and it verified that I am on the current version of Java (then, unfortunately, locked up all ability to select anything on Firefox, except Quit. Weird.) Anyway... willing to try next option. Oh... obviously the one set of drop down menus that do work are on the task bar of websites (e.g., Log Off.)

Modified by techgal56

FredMcD
  • Top 10 Contributor
3669 solutions 50330 answers

Helpful Reply

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

OK. In Safe mode but no change to problem. Sorry, did read entire directions. Tried Firefox in Safe Mode - no change to problem. Will now restart computer in safe mode...

iMac in Safemode, Firefox normal --> no change to problem iMac in Safemode, Firefox in Safemode --> no change to problem

All attempts have been with very safe sites: banking, remote access to email behind firewall, etc.

OK. In Safe mode but no change to problem. Sorry, did read entire directions. Tried Firefox in Safe Mode - no change to problem. Will now restart computer in safe mode... iMac in Safemode, Firefox normal --> no change to problem iMac in Safemode, Firefox in Safemode --> no change to problem All attempts have been with very safe sites: banking, remote access to email behind firewall, etc.

Modified by techgal56

FredMcD
  • Top 10 Contributor
3669 solutions 50330 answers

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Version For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Question owner

Followed all directions. No change to problem. Also tried in Safemode. Still no change to problem.

Followed all directions. No change to problem. Also tried in Safemode. Still no change to problem.

Modified by techgal56

FredMcD
  • Top 10 Contributor
3669 solutions 50330 answers

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

'''[https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refresh Firefox]''' {web link} is a '''LAST RESORT ! !''' Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

Chosen Solution

Followed instructions for REFRESH FIREFOX and tried access to several websites. Able to select from autofill menus and dropdown list. THANK YOU!

Followed instructions for REFRESH FIREFOX and tried access to several websites. Able to select from autofill menus and dropdown list. THANK YOU!

Modified by techgal56