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Can't log into bbc.co.uk website via FF now, although I always used to.

Firefox Site breakages
FredMcD replied
Bananange
Bananange

I've contacted bbc support and they've been unable to help. I get this error message "It looks like you came here from a non-BBC page, which is a possible privacy risk." Works fine through IE, but FF is my browser of choice. Any help appreciated.

I've contacted bbc support and they've been unable to help. I get this error message "It looks like you came here from a non-BBC page, which is a possible privacy risk." Works fine through IE, but FF is my browser of choice. Any help appreciated.

All Replies (3)

Scribe
Scribe

Hi, it's possible that one of your plugins is causing the problem - I'm suspicious of McAfee MSC FF plugin DLL, so perhaps you could try disabling it. (Ctrl+Shift+A to open the Add-ons Manager).

If that doesn't help, try deleting all references to the website in question, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Bananange
Bananange Question owner

Thank you Scribe, I tried both of those but the problem is still there.

FredMcD
FredMcD

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.