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Why is the video from popular websites (eg Weather Channel) blocked on my Firefox?

Posted

I recently downloaded Firefox on a PC, it was my default browser and everything was running fine. I added extensions including Ghostery and Add Block Plus which work fine on my other browsers and I think on Firefox for a while. Now I can't get the video to work on popular websites (e.g. the Weather Channel) even if I disable Ghostery and Add Block Plus which I don't think are the problem anyway. So I messed up something. Any thoughts would be appreciated.

I recently downloaded Firefox on a PC, it was my default browser and everything was running fine. I added extensions including Ghostery and Add Block Plus which work fine on my other browsers and I think on Firefox for a while. Now I can't get the video to work on popular websites (e.g. the Weather Channel) even if I disable Ghostery and Add Block Plus which I don't think are the problem anyway. So I messed up something. Any thoughts would be appreciated.

Chosen solution

A common cause of unresponsive script errors on sites using Flash is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.


The Cowboys site definitely uses Flash. Do you get the pre-roll commercial for Dallas or no video at all?

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Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.9.160
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers
  • 1

Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button


  • 2

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


  • 3

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


If there is still a problem, Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

* 1 Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button ---------------------- * 2 Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------- * 3 check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' -------------------- If there is still a problem, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 41.0b3 Build ID: 20150820142145 Update Channel: beta User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


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Name: Force HTTPS Version: 0.1.0.1-signed Enabled: true ID: @forcehttps

Name: Ghostery Version: 5.4.6.1 Enabled: true ID: firefox@ghostery.com

Name: Google™ Text-to-Speech Version: 0.1.1.1-signed Enabled: true ID: jid1-dqs9BdQga04hBw@jetpack

Name: LastPass Version: 3.2.16 Enabled: true ID: support@lastpass.com

Name: Lightbeam Version: 1.2.1.1-signed Enabled: true ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Outlook Notifier Version: 1.2.2.1-signed Enabled: true ID: jid1-uZHilmjZSvXUug@jetpack

Name: The Addon Bar (restored) Version: 3.2.1-signed Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Name: Wired-Marker Version: 4.0.11120600.1-signed Enabled: true ID: {e36db930-f18d-4449-b45f-e286cfb9e03a}

Name: YouTube High Definition Version: 39.0 Enabled: true ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Name: TextAloud 3 Toolbar Version: 3.0.57 Enabled: false ID: {4ba57eab-93a9-4b0f-90d4-414773f8ef5c}

Graphics


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Important Modified Preferences


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Important Locked Preferences


JavaScript


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NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 41.0b3 Build ID: 20150820142145 Update Channel: beta User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Awesome screenshot: Capture and Annotate Version: 2.4.9.1-signed Enabled: true ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack Name: ColorfulTabs Version: 28.1 Enabled: true ID: {0545b830-f0aa-4d7e-8820-50a4629a56fe} Name: Converter Version: 1.2.3.1-signed Enabled: true ID: {8B72860F-C5F8-4286-865E-D2C2DB98A9E6} Name: Force HTTPS Version: 0.1.0.1-signed Enabled: true ID: @forcehttps Name: Ghostery Version: 5.4.6.1 Enabled: true ID: firefox@ghostery.com Name: Google™ Text-to-Speech Version: 0.1.1.1-signed Enabled: true ID: jid1-dqs9BdQga04hBw@jetpack 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Asynchronous Pan/Zoom: none Device ID: 0x0416 Device ID (GPU #2): 0x1392 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17999) Driver Date: 8-13-2014 Driver Date (GPU #2): 5-27-2015 Driver Version: 10.18.10.3910 Driver Version (GPU #2): 9.18.13.5306 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 2332103c Subsys ID (GPU #2): 2332103c Supports Hardware H264 Decoding: true Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 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Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select Disable on <web site>.

Forum; Adblock Plus Forum {web link} https://adblockplus.org/ Homepage


If you still have a problem,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select '''Disable on <web site>.''' Forum; '''[https://adblockplus.org/forum/ Adblock Plus Forum]''' {web link} https://adblockplus.org/ Homepage ----------------------- If you still have a problem, Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

I tried a random video on the Weather Channel site and it appears to use the Flash player (Shockwave Flash plugin).

Do you see the plugin notification icon in the address bar? I have attached a screenshot of mine, for example. If so, could you click and check whether Flash is allowed to run on the site or needs to be allowed.

I tried a random video on the Weather Channel site and it appears to use the Flash player (Shockwave Flash plugin). Do you see the plugin notification icon in the address bar? I have attached a screenshot of mine, for example. If so, could you click and check whether Flash is allowed to run on the site or needs to be allowed.

Question owner

Yes I've tried disabling Add Blocker Plus and running in Safe Mode and the problem still is still there.

Yes I've tried disabling Add Blocker Plus and running in Safe Mode and the problem still is still there.

Question owner

yes I see the notification icon and I clicked continue allowing but no luck.

yes I see the notification icon and I clicked continue allowing but no luck.
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

I use the NoScript extension, so I had to allow a lot of sites to run scripts before the video would play (or should I say, before the pre-video ad would play). But eventually it did play. I don't use Ghostery or Adblock Plus.

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

I use the NoScript extension, so I had to allow a lot of sites to run scripts before the video would play (or should I say, before the pre-video ad would play). But eventually it did play. I don't use Ghostery or Adblock Plus. Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Oh, you already tried Safe Mode. By any chance did you turn on this feature:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste track and pause while the list is filtered

(3) If the privacy.trackingprotection.enabled preference is bolded and "user set" to true, try double-clicking it to switch it back to false

If you changed that, does the change have any effect?

Oh, you already tried Safe Mode. By any chance did you turn on this feature: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful. (2) In the search box above the list, type or paste '''track''' and pause while the list is filtered (3) If the '''privacy.trackingprotection.enabled''' preference is bolded and "user set" to true, try double-clicking it to switch it back to false If you changed that, does the change have any effect?

Question owner

I tried safe mode again, which I learned from you guys and will probably save headaches in the future, but no luck. The privacy.trackingprotection.enabled was not bolder and already set to false so I didn't mess with it.

I tried safe mode again, which I learned from you guys and will probably save headaches in the future, but no luck. The privacy.trackingprotection.enabled was not bolder and already set to false so I didn't mess with it.
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Does it work any better in a private window (Ctrl+Shift+p)? The main difference is that your old cookies and cached files won't be used.

Does it work any better in a private window (Ctrl+Shift+p)? The main difference is that your old cookies and cached files won't be used.

Question owner

nope, man what's going on?

nope, man what's going on?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

I've run out of sensible explanations. Would you be interested in switching back from the beta to the release version? Here's how I suggest doing that:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 40.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\Fx41

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\Fx41

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Success?

Note: Some plugins may exist only in that Fx41 folder. If something essential is missing, look in these folders:

  • \Fx41\Plugins
  • \Fx41\browser\plugins
I've run out of sensible explanations. Would you be interested in switching back from the beta to the release version? Here's how I suggest doing that: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (A) Download a fresh installer for Firefox 40.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (B) Exit out of Firefox (if applicable). (C) Rename the program folder, either: ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\Fx41 ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\Fx41 (D) Run the installer you downloaded in (A). It should automatically connect to your existing settings. Success? Note: Some plugins may exist only in that Fx41 folder. If something essential is missing, look in these folders: * \Fx41\Plugins * \Fx41\browser\plugins

Question owner

I've done everything you've instructed me to do and even went as far as a complete uninstall and reload. I have another site that's also not working http://www.dallascowboys.com/. Everything on these two sites is fine. It's only the video that is the problem. Now I'm getting this every minute or so with a different script location every time: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: http://w.sharethis.com/button/buttons.js:1

Now I am starting from scratch or at least I don't think that there are any leftovers. Would you know were or how I could check for leftovers and any pointers on a clean new download?

I've done everything you've instructed me to do and even went as far as a complete uninstall and reload. I have another site that's also not working http://www.dallascowboys.com/. Everything on these two sites is fine. It's only the video that is the problem. Now I'm getting this every minute or so with a different script location every time: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue. Script: http://w.sharethis.com/button/buttons.js:1 Now I am starting from scratch or at least I don't think that there are any leftovers. Would you know were or how I could check for leftovers and any pointers on a clean new download?
jscher2000
  • Top 10 Contributor
8789 solutions 71880 answers

Chosen Solution

A common cause of unresponsive script errors on sites using Flash is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.


The Cowboys site definitely uses Flash. Do you get the pre-roll commercial for Dallas or no video at all?

A common cause of unresponsive script errors on sites using Flash is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then ''uncheck'' the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps. ---- The Cowboys site definitely uses Flash. Do you get the pre-roll commercial for Dallas or no video at all?

Question owner

Worked first time both sites! Thank you.

Worked first time both sites! Thank you.