hello johnh5x, what you describe sounds very unusual as this should not happen under normal circumstances. could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Hi Philipp - I think this is what you are asking for? What I get on each tab is a box in the top r/h corner of the screen that says "Take a tour" "It's the fastest most flexible FF ever" and then two buttons 'take the tour' or 'not now' it only appeared after my last FF upgrade and I thought by ignoring it eventually it would go away and then I gave up and took the tour and it still won;t go away! Thanks for your interest. John

Application Basics

Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/1 (default: false)

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Name: Skype Click to Call Version: 7.4.0.9058 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Graphics

Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x6778 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. DirectWrite Enabled: false (6.2.9200.17292) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Subsys ID: 21201028 Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Disabling WARP on builtin vga driver

Important Modified Preferences

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JavaScript

Incremental GC: true

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Activated: false Prevent Accessibility: 0

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NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

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NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

yes, thanks for following up. though i cannot say how this happened, just installing the following addon should help: https://addons.mozilla.org/firefox/addon/searchreset/ (it will reset some preferences to their default values and uninstall again afterwards)

johnh5x said

I have taken the F tour thinking that would stop it asking me to take it every time I open FF or a new tab. I know it's not a big deal in the greater scheme of things but it's bloody annoying and I'd like to turn it off - help anyone?

Thanks Philipp - all is now good - very grateful - John

you're very welcome! glad we could get this issue sorted :-)