Firefox stops responding when I try to save an image from the web, or upload a picture to Facebook.
I am a PC user with Windows 7.
Whenever I try to save an image from a website, Firefox stops responding. If I try to upload a picture from my computer to Facebook, it stops responding.
I have tried all of the solutions suggested by the Mozilla's site, with no change. I have uninstalled and re-installed Firefox. I have reset Firefox. I have opened it in Safe Mode and attempted to adjust settings. I tried to change the folder into which Firefox downloads my saves, and Firefox stopped responding. I downgraded to a previous version of Firefox, to no avail. I can think of no other solution than to stop using Firefox and use Chrome or Internet Explorer.
All Replies (3)
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe Shockwave for Director Netscape plug-in, version 12.1.6.156
Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
I tried each of these with no success. I'm not sure what the issue is. Anything else we can try? I am going to download Chrome and start getting used to that. I prefer Firefox, but I don't want these problems to continue.