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How do I enter a user name and Password? Every time I try I am told to enter a correct user name and Password.

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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I have verified my account but do not seem able to sign in.

All Replies (3)

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Please provide more details about the problem. What website are you trying to log into?

Although I can't say for certain, I suspect that the problem is with the website you are trying to log into rather than Firefox. If so, you'll need to contact the site owners to resolve this problem.

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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Go to the sign-in page, and use the Forgot My Password / User Name