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Now the menu drop down has lost the customize function

Posted

That's right. The drop down menu has started screwing up. It's no longer able to take me to customize. I'm unable to make any changes anywhere. A tab for customize will appear, but it will not populate and will not give me any control.

Over the past few months, I've become frustrated with how FF functions. Or doesn't.

That's right. The drop down menu has started screwing up. It's no longer able to take me to customize. I'm unable to make any changes anywhere. A tab for customize will appear, but it will not populate and will not give me any control. Over the past few months, I've become frustrated with how FF functions. Or doesn't.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Express View Browser Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.30514.0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0

More Information

Application Basics
------------------
Name: Firefox
Version: 38.0
Build ID: 20150429135941
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: 1-Click Dailymotion Video Downloader
Version: 1.0.6
Enabled: true
ID: DailymotionVideoDownloader@PeterOlayev.com
Name: Adblock Edge
Version: 2.1.9
Enabled: true
ID: {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Name: Adblock Plus
Version: 2.6.9
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Add to Search Bar
Version: 2.8
Enabled: true
ID: add-to-searchbox@maltekraus.de
Name: Ambient Aurea
Version: 2.0.0.5
Enabled: true
ID: ambientaurea@stefanvd.net
Name: Antmark extensions
Version: 1.1.5
Enabled: true
ID: antmark@ant.com
Name: Auto-Sort Bookmarks
Version: 2.7
Enabled: true
ID: sortbookmarks@bouanto
Name: Awesome screenshot: Capture and Annotate
Version: 2.4.9
Enabled: true
ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
Name: CacheViewer
Version: 0.8.6
Enabled: true
ID: {71328583-3CA7-4809-B4BA-570A85818FBB}
Name: Classic Theme Restorer
Version: 1.3.1.1
Enabled: true
ID: ClassicThemeRestorer@ArisT2Noia4dev
Name: Clean Links
Version: 2.7
Enabled: true
ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2}
Name: Cleanest Addon Manager
Version: 7.0
Enabled: true
ID: cam@sdrocking.com
Name: CLEO
Version: 6.0
Enabled: true
ID: CLEO@guid.customsoftwareconsult.com
Name: Click&Clean
Version: 4.1
Enabled: true
ID: clickclean@hotcleaner.com
Name: Context Search
Version: 0.6.3
Enabled: true
ID: {902D2C4A-457A-4EF9-AD43-7014562929FF}
Name: Customizations for Adblock Plus
Version: 1.0.3
Enabled: true
ID: customization@adblockplus.org
Name: Disable Anti-Adblock
Version: 3.1
Enabled: true
ID: {d49a148e-817e-4025-bee3-5d541376de3b}
Name: Emoji Cheatsheet for GitHub, Basecamp etc.
Version: 1.0.0
Enabled: true
ID: jid1-Xo5SuA6qc1DFpw@jetpack
Name: Facebook Disconnect
Version: 2.1.3
Enabled: true
ID: facebook@disconnect.me
Name: FEBE
Version: 8.6
Enabled: true
ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}
Name: Ghostery
Version: 5.4.5
Enabled: true
ID: firefox@ghostery.com
Name: Gmail Checker
Version: 2.6.4
Enabled: true
ID: {6BFD307A-C040-11DA-9749-FB1C850B47DF}
Name: Greasefire
Version: 1.0.8
Enabled: true
ID: greasefire@skrul.com
Name: Greasemonkey
Version: 3.1
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: gui:config
Version: 1.5
Enabled: true
ID: guiconfig@slosd.net
Name: IMDB Ripper
Version: 1.2.1
Enabled: true
ID: imdb@rip.movie.tags
Name: LastPass
Version: 3.1.1
Enabled: true
ID: support@lastpass.com
Name: Lazarus: Form Recovery
Version: 2.3
Enabled: true
ID: lazarus@interclue.com
Name: M Button Pack
Version: 1.0.1
Enabled: true
ID: mbuttonpack@mdsy
Name: Magic Actions for YouTube™
Version: 6.8.5.1
Enabled: true
ID: jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack
Name: Media Stealer
Version: 1.3.4
Enabled: true
ID: stealer@physacco.com
Name: Modern Download Manager
Version: 0.2.1
Enabled: true
ID: modernDownloadManager@teo.pl
Name: NetVideoHunter
Version: 1.18
Enabled: true
ID: netvideohunter@netvideohunter.com
Name: Open in Private Browsing Mode
Version: 1.1
Enabled: true
ID: jid1-0FHdJAAQ7Nb73Q@jetpack
Name: OPIE
Version: 5.0.2
Enabled: true
ID: OPIE@guid.customsoftwareconsult.com
Name: Pale Moon Commander
Version: 1.6.1
Enabled: true
ID: commander@palemoon.org
Name: Password Exporter
Version: 1.2.1
Enabled: true
ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Name: Prevent Tab Overflow
Version: 7.1
Enabled: true
ID: noverflow@sdrocking.com
Name: Quick Translator
Version: 1.0
Enabled: true
ID: {5C655500-E712-41e7-9349-CE462F844B19}
Name: Remove Google Tracking
Version: 1.10
Enabled: true
ID: jid0-DpogclPgnN9OvqNntEBbPZxBinY@jetpack
Name: RightToClick
Version: 2.9.5
Enabled: true
ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}
Name: S3.Google Translator
Version: 4.02
Enabled: true
ID: s3google@translator
Name: Scriptish
Version: 0.1.11.1-signed
Enabled: true
ID: scriptish@erikvold.com
Name: Self-Destructing Cookies
Version: 0.4.7
Enabled: true
ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack
Name: Shortly URL Shortner
Version: 1.15
Enabled: true
ID: shortly@aloshbennett.in
Name: Show my Password
Version: 2.0
Enabled: true
ID: {cd617372-6743-4ee4-bac4-fbf60f35719e}
Name: Smart Pause for YouTube
Version: 2.0.1
Enabled: true
ID: smartpause@everhelper.me
Name: tabs closebutton restored
Version: 1.0
Enabled: true
ID: tabsclosebutton@nuko.org
Name: The Addon Bar (restored)
Version: 3.2
Enabled: true
ID: the-addon-bar@GeekInTraining-GiT
Name: Thumbnail Zoom
Version: 1.4.3
Enabled: true
ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}
Name: Thumbnail Zoom Plus
Version: 3.3
Enabled: true
ID: thumbnailZoom@dadler.github.com
Name: Toolbar Buttons
Version: 1.0.2
Enabled: true
ID: {03B08592-E5B4-45ff-A0BE-C1D975458688}
Name: translator
Version: 2.0.3.1
Enabled: true
ID: translator@dontfollowme.net
Name: Turn Off the Lights
Version: 3.1.0.14
Enabled: true
ID: stefanvandamme@stefanvd.net
Name: Vertical Toolbar
Version: 1.0.9
Enabled: true
ID: verticaltoolbar@xuldev.org
Name: Video DownloadHelper
Version: 5.2.0
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Video Resumer
Version: 1.1.3
Enabled: true
ID: videoresumer@jetpack
Name: VLC Link
Version: 1.0.3
Enabled: true
ID: {de9644c0-a985-11e1-afa6-0800200c9a66}
Name: WOT
Version: 20131118
Enabled: true
ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Name: YesScript
Version: 2.1
Enabled: true
ID: yesscript@userstyles.org
Name: Youtube Downloader - 4K Download
Version: 5.7.4
Enabled: true
ID: paulsaintuzb@gmail.com
Name: Zoom Page
Version: 13.0
Enabled: true
ID: zoompage@DW-dev
Name: Abduction!
Version: 3.5.0
Enabled: false
ID: {b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255}
Name: Bookmark Duplicate Cleaner
Version: 0.2
Enabled: false
ID: bookmarkdup@localghost.net
Name: CacheDownload
Version: 0.9.201501181840
Enabled: false
ID: cachedownload@phigDR.projects
Name: Configuration Mania
Version: 1.21.2015041501
Enabled: false
ID: {c4d362ec-1cff-4ca0-9031-99a8fad7995a}
Name: CSHelper
Version: 1.0
Enabled: false
ID: {d91a2be6-3b56-4dfb-97f5-5e48fe3ed473}
Name: Dark Side Of The Prism
Version: 1.0
Enabled: false
ID: jid1-zlXnEvw93j6qAA@jetpack
Name: Double-click Image Downloader
Version: 4.2.3
Enabled: false
ID: jid1-xgtdawe3yyUeBQ@jetpack
Name: Download Status Bar
Version: 12.3.0
Enabled: false
ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
Name: Ebay Button
Version: 1.4.0
Enabled: false
ID: ebayHotStuff@wangtom.com
Name: Flagfox
Version: 5.0.14
Enabled: false
ID: {1018e4d6-728f-4b20-ad56-37578a4de76b}
Name: Google Disconnect
Version: 2.4.2
Enabled: false
ID: google@disconnect.me
Name: Google Privacy
Version: 0.2.4
Enabled: false
ID: {ea61041c-1e22-4400-99a0-aea461e69d04}
Name: google redirect rewrite remover
Version: 0.3
Enabled: false
ID: jid1-29GIO3byutyhpw@jetpack
Name: google-no-tracking-url
Version: 1.3.1
Enabled: false
ID: jid1-zUrvDCat3xoDSQ@jetpack
Name: Lipikaar
Version: 0.4.2
Enabled: false
ID: lipikaar@lipikaar.databyte
Name: MaskMe
Version: 1.40.366
Enabled: false
ID: idme@abine.com
Name: NO Google Analytics
Version: 0.6
Enabled: false
ID: jid1-JcGokIiQyjoBAQ@jetpack
Name: NoRedirect
Version: 1.3.2.13
Enabled: false
ID: {c1970c0d-dbe6-4d91-804f-c9c0de643a57}
Name: Reader
Version: 36.0
Enabled: false
ID: {20068ab2-1901-4140-9f3c-81207d4dacc4}
Name: Redirect Bypasser
Version: 1.7
Enabled: false
ID: redirectbypasser@moonlight21.com
Graphics
--------
Adapter Description: AMD Radeon HD 6450
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 512
Device ID: 0x6779
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 9-15-2014
Driver Version: 14.301.1001.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind: true
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 7
browser.search.useDBForOrder: true
browser.sessionstore.max_windows_undo: 0
browser.sessionstore.restore_on_demand: false
browser.sessionstore.resume_session_once: true
browser.sessionstore.upgradeBackup.latestBuildID: 20150429135941
browser.startup.homepage: about:home
browser.startup.homepage_override.buildID: 20150429135941
browser.startup.homepage_override.mstone: 38.0
browser.tabs.warnOnClose: false
browser.zoom.full: false
dom.max_script_run_time: 0
dom.mozApps.used: true
extensions.lastAppVersion: 38.0
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.lastUpdate: 1429159763
media.gmp-eme-adobe.version: 8
media.gmp-gmpopenh264.lastUpdate: 1428105571
media.gmp-gmpopenh264.version: 1.3
media.gmp-manager.buildID: 20150429135941
media.gmp-manager.lastCheck: 1430571013
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1430622128
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.cpd.cookies: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
security.ssl.errorReporting.automatic: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1428108758
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSSMIME
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSSSL
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSUTIL
Expected minimum version: 3.18.1
Version in use: 3.18.1
Experimental Features
---------------------

cor-el
  • Top 10 Contributor
  • Moderator
17774 solutions 160763 answers

Try to reset the browser.uiCustomization.state pref on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Try to rename (or delete) the xulstore.json file in the Firefox profile folder. You can use this button to go to the currently used Firefox profile folder:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

Try to reset the browser.uiCustomization.state pref on the <b>about:config</b> page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config Try to rename (or delete) the xulstore.json file in the Firefox profile folder. You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for problems with preferences. Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences