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Plugin update page is not responding. Why?

Posted

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update But nothing happens there. Something turns and turns next to the message: "Checking with Mozilla on the status of your plugins Loading Data", but it goes on forever. The problem is the old plugin is blocked so this is a nasty problem.

I have gone to the page to update plugins. https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update But nothing happens there. Something turns and turns next to the message: "Checking with Mozilla on the status of your plugins Loading Data", but it goes on forever. The problem is the old plugin is blocked so this is a nasty problem.

Additional System Details

Installed Plug-ins

  • npAliSSOLogin Plugin
  • npwangwang
  • Alipay Security Control
  • Alipay Internet Health Control
  • npaliedit
  • npalidcp
  • npCCBEnckey.dll
  • npCCBInfoScan.dll
  • npCCBNetSignCom.dll
  • Facebook Video Calling Plugin
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Version 5.4.2.18903
  • Shockwave Flash 16.0 r0
  • UPEditor Version:3.0.0.2
  • VLC media player Web Plugin 2.1.3
  • iTrusPTA&XEnroll hwPTA,IEnroll,UKeyInstalls for FireFox,version=1.0.0.2
  • npalicdo

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DownThemAll! 2.0.18 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • easyMath (aka Insert Symbol) 0.8.3 (easymath@vpranckaitis.com)
  • GProxy Tool 2.1 ({DCE88800-9606-11DC-8919-D33056D89593})
  • Perapera Chinese 9.0.0 (chineseperakun@gmail.com)
  • Perapera Japanese 12.1.0 (peraperakun@gmail.com)
  • Print Edit 13.8 (printedit@DW-dev)
  • Print pages to PDF 0.1.9.3 (printPages2Pdf@reinhold.ripper)
  • Save as PDF 1.5 (save-as-pdf-ff@pdfcrowd.com)
  • Symbol 2 Clipboard 1.0.0.0 (jid0-ZAuOcyD6Ozv8E6Wuh5MoZAI1Jls@jetpack)
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Webroot Filtering Extension 1.0.2.42 (webrootsecure@webroot.com)
  • YouTube Enhancer Plus 3.3.4 (firefoxaddon@youtubeenhancer.com)
  • Best Proxy Switcher 3.4.6 (bestproxyswitcher@bestproxyswitcher.com) (Inactive)
  • One Click Proxy 0.56 (jid0-zXo3XFGyiDalgkeEO4UYJTUwo2I@jetpack) (Inactive)
  • Proxy Tool 1.17 (proxytool@proxylist.co) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7640G + 7690M Dual Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9903
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 390117aa
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-22-2012
  • driverDate2:
  • driverVersion: 8.944.2.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7640G + 7690M Dual Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
John99 971 solutions 13138 answers

Please try and check directly using Adobe's site if you have problems with https://www.mozilla.org/plugincheck/ { It is working ok for me right now.)

There are or have been known issues with Mozilla servers recentlyhttps://support.mozilla.org/en-US/for.../711040?last=63882#post-63882. I guess highly publicised issues requiring FlashPlayers updates have increased loads.

Check your Flashplayer is up to date by visiting http://www.adobe.com/software/flash/about/ separately with each browser.

You will be able to get round the block simply by allowing the plugin Shockwave to activate, but if you see that block it is because you need to update for security reasons.

Please try and check directly using Adobe's site if you have problems with https://www.mozilla.org/plugincheck/ { It is working ok for me right now.) There are or have been known issues with Mozilla servers recently[https://support.mozilla.org/en-US/forums/contributors/711040?last=63882#post-63882.] I guess highly publicised issues requiring FlashPlayers updates have increased loads. * This shows most services https://status.mozilla.org/ Check your Flashplayer is up to date by visiting '''''http://www.adobe.com/software/flash/about/''''' separately with each browser. * See also [[Flash Plugin - Keep it up to date and troubleshoot problems]] You will be able to get round the block simply by allowing the plugin Shockwave to activate, but if you see that block it is because you need to update for security reasons.