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Why doesn't the plug-in page work?

Posted

https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update Never loads, this is an on-going problem with the last several versions of Firefox. In addition to the new version deleting my add-ons/plug-ins/, now Firefox is making it difficult to get them back.

https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update Never loads, this is an on-going problem with the last several versions of Firefox. In addition to the new version deleting my add-ons/plug-ins/, now Firefox is making it difficult to get them back.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Windows Multimedia Services DRM Store Plug-In
  • Octoshape embedded video plugin
  • PDF-XChange Viewer Netscape Gecko Plugin
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • SentryBay Update
  • Shockwave Flash 18.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

  • AVG Security Toolbar 18.7.0.147 (avg@toolbar) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Online Data Protection Suite 5.7.0.11313 (sss@sentrybay.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9715
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-3-2012
  • driverDate2:
  • driverVersion: 8.970.100.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi GregII, I am happy to help, I would first recommend clearing the cache of that site from about:permissions.

  1. Put "about:permissions" into a new tab url
  2. Search for all entries of mozilla.org/en-US/plugincheck
  3. Click on 'Forget this Site' and restart Firefox.

The page does work for other computers as far as I have tested. Also consider Safe Mode or disabling extensions one by one to make sure its not interfering: Troubleshoot Firefox issues using Safe Mode and Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hi GregII, I am happy to help, I would first recommend clearing the cache of that site from about:permissions. # Put "about:permissions" into a new tab url #Search for all entries of mozilla.org/en-US/plugincheck #Click on 'Forget this Site' and restart Firefox. The page does work for other computers as far as I have tested. Also consider Safe Mode or disabling extensions one by one to make sure its not interfering: [[Troubleshoot Firefox issues using Safe Mode]] and [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]