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I want to know why Mozilla Foundation charged me $3.00 that overdrew my account when I did not donate any funds to them.

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Mozilla charged my checking account $3.00 that was not approved, and overdrew my account. I now have a $25.00 fee attached to it for the overdraw.

What is this charge for?

Mozilla charged my checking account $3.00 that was not approved, and overdrew my account. I now have a $25.00 fee attached to it for the overdraw. What is this charge for?

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Noah_SUMO
  • Moderator
98 solutions 613 answers

Hi Tiffany, one way that could happen is if you went to the http://donate.mozilla.org website and filled out the donation form. I see a $3 option there. But since I believe you'd clearly remember that, something else must've happened.

I can only guess someone stole your credit card information and used it to make the donation. Or maybe if you have kids/husband/boyfriend, one of them used your credit card info without your permission?

Anyway, regardless of how it happened that's not cool. And I especially hate overdraft fees. I'll forward this request to the higher ups and they'll reach out to you to get this sorted out.

I can't do anything myself as I'm just a volunteer. But Mozilla's products are free to use so you weren't charged for using Firefox.

There is also a Mozilla Store but all the items there are well above $3: https://gear.mozilla.org/

Hi Tiffany, one way that could happen is if you went to the http://donate.mozilla.org website and filled out the donation form. I see a $3 option there. But since I believe you'd clearly remember that, something else must've happened. I can only guess someone stole your credit card information and used it to make the donation. Or maybe if you have kids/husband/boyfriend, one of them used your credit card info without your permission? Anyway, regardless of how it happened that's not cool. And I especially hate overdraft fees. I'll forward this request to the higher ups and they'll reach out to you to get this sorted out. I can't do anything myself as I'm just a volunteer. But Mozilla's products are free to use so you weren't charged for using Firefox. There is also a Mozilla Store but all the items there are well above $3: https://gear.mozilla.org/

Modified by Noah_SUMO

Noah_SUMO
  • Moderator
98 solutions 613 answers

Have you heard back from the Mozilla foundation yet or figured out if someone in your family made the donation?

If not, send a email to donate@mozilla.org and put in the subject "Request for refund" and explain what happened.

Have you heard back from the Mozilla foundation yet or figured out if someone in your family made the donation? If not, send a email to '''donate@mozilla.org''' and put in the subject "Request for refund" and explain what happened.
alan_r 127 solutions 1451 answers

I was going to suggest that you check back through your internet history for a credit card payment but I see that the charge was made to your checking A/c which is very odd.

Your bank statement should have a check number or payment reference which should help you, the bank or Mozilla work out what has happened.

I was going to suggest that you check back through your internet history for a credit card payment but I see that the charge was made to your checking A/c which is very odd. Your bank statement should have a check number or payment reference which should help you, the bank or Mozilla work out what has happened.

Modified by alan_r