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I tried to open bank account, error message said browser wouldn't allow it; think it was error message #93;comcast, norton and the bank say it wasn't them

  • 5 replies
  • 1 has this problem
  • Last reply by FredMcD

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As above. I tried to open an on line bank account, did all the forms on line, but when it came to making the deposit I got a message saying my browser wouldn't allow this (I think it was error message 93). The bank, comcast and norton all checked and said it wasn't their problem, and Firefox is a browser. I have opened other accounts on line with this browser. So what gives.

All Replies (5)

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Please provide the web link to the site. No personal information, please.

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Sorry - in order to post the screenshot I will have to provide the bank's deposit form, which has a lot of information I don't want to share with a list. So thanks for trying, but I can't use this solution. And I was actually able to find a brick and mortar bank where I could open an account the old fashioned way.

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I don't know whether you use any privacy add-ons, or ad blocking, script blocking, Flash blocking, etc. type add-ons, or if you block "third party" cookies. These kinds of options can sometimes created unexpected results, but of course it is difficult to know exactly what isn't working right if it's your first visit to the site.

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What are the cookies settings?

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Please post the link to the bank so we can take a look at it.