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i need to unblock my account at my bank and I can not because you won't let me fix my password, which is making me MAD.


I recently locked my checking account. When I called the bank, and tried to fix the password, while still on line with the bank, I told her it wouldn't work. She asked who I was with and I told her Firefox. She said there is a problem with Firefox and passwords. I need to have access and you need to fix my problem now.It was not my choice to change, it was my son's.

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

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Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Helpful Reply

Firefox shouldn't have a problem with your bank's password. Are you getting a specific error message? Did maybe Firefox store the password somewhere, and you've changed it, so that's what is going on? Password manager - Remember, delete and change saved passwords in Firefox

  • Top 10 Contributor
  • Moderator
10751 solutions 96757 answers

Helpful Reply

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.

You can remove saved Password(s) here:

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

You may also need to clear the cookies from that site.

  • Tools > Options > Privacy > Cookies: "Show Cookies"