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Firefox crashes

kpt_haase
kpt_haase
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First crash occured after Flash update, I think. No crashes in Safe Mode. However, disabling all Plugins manually (incl Flash) does not solve the problem: still crashes repeatably. FF crashes as soon as certain pages are loaded, e.g. Facebook; not all pages lead to crash.

crash IDs First occurance: bp-0a69f466-fd3e-4fc8-9866-dc63a2141114

last 5: 4a96ab06-c311-41f9-aeb2-1ad04f953ff1 61a26ccd-ce22-471d-87bf-d8b1dbf9f710 f5c4c639-9474-42b9-8471-f69877dd811c 33dcda1f-db72-47da-8e4f-9f169e957bb0 18f67459-4a52-42f2-aeb2-4292d3486bfa

First crash occured after Flash update, I think. No crashes in Safe Mode. However, disabling all Plugins manually (incl Flash) does not solve the problem: still crashes repeatably. FF crashes as soon as certain pages are loaded, e.g. Facebook; not all pages lead to crash. crash IDs First occurance: bp-0a69f466-fd3e-4fc8-9866-dc63a2141114 last 5: 4a96ab06-c311-41f9-aeb2-1ad04f953ff1 61a26ccd-ce22-471d-87bf-d8b1dbf9f710 f5c4c639-9474-42b9-8471-f69877dd811c 33dcda1f-db72-47da-8e4f-9f169e957bb0 18f67459-4a52-42f2-aeb2-4292d3486bfa

All Replies (1)

Jonathan Alberto Guzman Araya
Jonathan Alberto Guzman Araya
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Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

For recent updates for Adobe Shockwave Flash, please update your version to 14. Please refer to the security updates and Adobe Security Bulletin for more information. Please tell us if this helped! Grettings!