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What is Google Chrome? Do you recommend installing it? Is it different than the regular Google?

Posted

I am having trouble with a retailer's website. They recommend using Google Chrome. I do not know what it is. Please reply.

I am having trouble with a retailer's website. They recommend using Google Chrome. I do not know what it is. Please reply.

Chosen solution

Close Firefox. After a few moments to let FF close out, hold down the <shift> key and start Firefox. If the problem goes away, it tells us something. If not, it tells us something else. No harm will come to your system by doing this.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.5 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Privacy Badger Firefox 0.2.3 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Anti-Banner 12.0.1.511 (KavAntiBanner@Kaspersky.ru) (Inactive)
  • Kaspersky URL Advisor 12.0.1.511 (linkfilter@kaspersky.ru) (Inactive)
  • Kaspersky Virtual Keyboard 12.0.1.511 (virtualKeyboard@kaspersky.ru) (Inactive)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum nvwgf2umx,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 3-8-2009
  • driverDate2:
  • driverVersion: 7.15.11.8214
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 10
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: True
  • general.useragent.extra.firefox: Firefox/7.0.1 XF_mmhpset
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: https://search.yahoo.com/search?fr=mcafee&type=B110US0D20140714&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1414024321
  • places.history.expiration.transient_current_max_pages: 103956
  • places.history.expiration.transient_optimal_database_size: 166328400
  • places.last_vacuum: 1300278406
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npolw: 2
  • plugin.state.nppdf: 2
  • plugin.state.npqtplugin: 2
  • plugin.state.npwpf: 2
  • privacy.clearOnShutdown.formdata: False
  • privacy.cpd.cache: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1413724433

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40431 answers

It's another web browser. http://en.wikipedia.org/wiki/Google_Chrome http://www.google.com/chrome/

I don't recommend installing Chrome due to its' updater service running all the time; whenever your PC is turned on.


What sort of problem with that website? And which one?

It's another web browser. http://en.wikipedia.org/wiki/Google_Chrome http://www.google.com/chrome/ I don't recommend installing Chrome due to its' updater service running all the time; whenever your PC is turned on. ------ What sort of problem with that website? And which one?

Question owner

I am having trouble with Kohl's Dept. Store website. When I try to order something, I keep getting the "hand cursor" which seems like it is frozen. Therefore, I cannot "add to bag" any items. I never had this trouble before.

I am having trouble with Kohl's Dept. Store website. When I try to order something, I keep getting the "hand cursor" which seems like it is frozen. Therefore, I cannot "add to bag" any items. I never had this trouble before.
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40431 answers

Try the Firefox SafeMode to see how it works there. A troubleshooting mode, which disables most Add-ons. Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.
You can open the Firefox 15.0+  SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.  
Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running. 


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one. http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes Or it might be caused by Hardware Acceleration.

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

'''Try the Firefox SafeMode''' to see how it works there. ''A troubleshooting mode, which disables most Add-ons.'' [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2 Troubleshoot Firefox issues using Firefox SafeMode] When in Safe Mode... * The status of plug-ins is not affected. * Custom preferences are not affected. * All extensions are disabled. * The default theme is used, without a persona. * userChrome.css and userContent.css are ignored. * The default toolbar layout is used. * The JIT Javascript compiler is disabled. * Hardware acceleration is disabled. You can open the Firefox 15.0+ SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.'' '''''If it is good in the Firefox SafeMode''''', your problem is probably caused by an extension, and you need to figure out which one. http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes Or it might be caused by Hardware Acceleration. ''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

Question owner

I don't understand why I have to go through all this trouble; I thought the problem was with the retailer's website.......not my computer.

I don't understand why I have to go through all this trouble; I thought the problem was with the retailer's website.......not my computer.
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40431 answers

It will take you less than a minute to open the Firefox SafeMode and see if the Kohl's website works properly with your extensions disabled.

It will take you less than a minute to open the Firefox SafeMode and see if the Kohl's website works properly with your extensions disabled.
cor-el
  • Top 10 Contributor
  • Moderator
17687 solutions 160003 answers

What kind of trouble do you have with that website?

Note that if you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
What kind of trouble do you have with that website? Note that if you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I am still having trouble with Kohls website. The hand cursor sticks on the box that says "add to bag." I have not tried the safe mode yet because I really do not know anything about it and keep thinking that maybe I will mess something up and then not know what to do. Is it the fault of the department store or my computer? I have never had this trouble before.

I am still having trouble with Kohls website. The hand cursor sticks on the box that says "add to bag." I have not tried the safe mode yet because I really do not know anything about it and keep thinking that maybe I will mess something up and then not know what to do. Is it the fault of the department store or my computer? I have never had this trouble before.
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40431 answers

Did you bother reading this support article to learn about the SafeMode? Troubleshoot Firefox issues using Safe Mode

Did you bother reading this support article to learn about the SafeMode? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode]

Question owner

The instructions to start Firefox in Safe Mode say to "click the menu button." I don't know where the Menu button is located.

The instructions to start Firefox in Safe Mode say to "click the menu button." I don't know where the Menu button is located.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

Chosen Solution

Close Firefox. After a few moments to let FF close out, hold down the <shift> key and start Firefox. If the problem goes away, it tells us something. If not, it tells us something else. No harm will come to your system by doing this.

Close Firefox. After a few moments to let FF close out, hold down the <shift> key and start Firefox. If the problem goes away, it tells us something. If not, it tells us something else. No harm will come to your system by doing this.

Question owner

I did exactly what you said to do and, finally, I think it worked! I went to Kohls website and tried ordering a few things just to see what would happen and that cursor that was frozen now seems to be OK. Even Kohls customer service team couldn't solve this problem. We have been going back and forth on this for about 4 or 5 days. Thanks for all your help!

I did exactly what you said to do and, finally, I think it worked! I went to Kohls website and tried ordering a few things just to see what would happen and that cursor that was frozen now seems to be OK. Even Kohls customer service team couldn't solve this problem. We have been going back and forth on this for about 4 or 5 days. Thanks for all your help!
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

That you had no problem could mean that the issue is an add-on, or one of your settings. Is the problem still there when you run Firefox normally?

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, find and check the plugins, make sure they are set properly. .

That you had no problem could mean that the issue is an add-on, or one of your settings. Is the problem still there when you run Firefox normally? Go to the web page. Once the page is loading, mouse to the address bar and '''Left''' click the icon. A window for displaying site information should come up. Select '''More Information.''' Now select '''Permissions.''' In the menu, find and check the plugins, make sure they are set properly. .

Question owner

I followed these steps, however, when I got to PERMISSIONS, I do not know what to do from here. Everything is checked "set to default." I am not familiar with any of this.

I followed these steps, however, when I got to PERMISSIONS, I do not know what to do from here. Everything is checked "set to default." I am not familiar with any of this.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

That's why we are here.

Go thru the list. Change all of the plugins to Ask.

After reload the page.

That's why we are here. Go thru the list. Change all of the plugins to '''Ask.''' After reload the page.

Question owner

I did all the steps, but now at the top of my screen it is asking something about "adobe flash"...continue blocking or allow. What is this for? I don't want those boxes at the top of my screen.

I did all the steps, but now at the top of my screen it is asking something about "adobe flash"...continue blocking or allow. What is this for? I don't want those boxes at the top of my screen.
FredMcD
  • Top 10 Contributor
4308 solutions 60488 answers

If, at the top of the screen, you get a message that a plugin is asking to run, choose yes or no. You can also choose Remember For This Site. That is because the plugin has been told to ask permission before it can run.

If, at the top of the screen, you get a message that a plugin is asking to run, choose''' yes or no. '''You can also choose '''Remember For This Site.''' That is because the plugin has been told to ask permission before it can run.