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amazon.com does not work

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I am having trouble accessing amazon.com

I am having trouble accessing amazon.com

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • WildTangent Games App V2 Presence Detector
  • Coupons, Inc. Coupon Printer 5.0.2.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.30514.0
  • Shockwave Flash 12.0 r0
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Shockwave Flash 11.7 r700
  • Shockwave Flash 11.6 r602
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 32.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.1/WINNT/en-US/

Extensions

  • Context Highlight 0.3.5 ({8051A235-3BDB-4450-9C02-8CD8C6F9E2CB})
  • Flash Player 11 (eoWwdRD@Qe3qzqg.com)
  • Ominent 1.6.0 (ffxtlbr@ominent.com)
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  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • weDownload Manager 0.95.240 (0c3e9649-324d-4df0-a61e-7ac31aead042@2612bb82-5f8a-49b2-a299-348e707310fc.com)
  • Ask Shopping Toolbar 45.4 (toolbar_OVO2V7SATC@apn.ask.com) (Inactive)
  • Deals Plugin 0.95.93 (crossriderapp4637@crossrider.com) (Inactive)
  • Hotspot Shield Extension 3.42 (afproxy@anchorfree.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2: NVIDIA GeForce GT 525M
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  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-19-2011
  • driverDate2: 10-23-2013
  • driverVersion: 8.15.10.2455
  • driverVersion2: 9.18.13.3165
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140911151253
  • browser.startup.homepage: http://www.search.ask.com/?tpid=OVO2V7SATC&o=APN11402&pf=V7&trgb=FF&p2=%5EBB9%5EYYYYYY%5EYY%5EUS&gct=hp&apn_ptnrs=%5EBB9&apn_dtid=%5EYYYYYY%5EYY%5EUS&apn_dbr=ff_29.0&apn_uid=006B08A7-28E2-4DAF-89B4-CA3FB2C93872&itbv=12.10.6.5289&doi=2014-06-01&psv=
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  • extensions.lastAppVersion: 32.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&type=A110US105&p=
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  • places.database.lastMaintenance: 1410901658
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
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  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1408826989

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hello tiaraharrell, one thing you could try is to reset firefox: Refresh Firefox - reset add-ons and settings

in addition run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner because there are some hints in your troubleshooting information that would suggest your system is affected by adware.

Troubleshoot Firefox issues caused by malware

hello tiaraharrell, one thing you could try is to reset firefox: [[Reset Firefox – easily fix most problems]] in addition run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] because there are some hints in your troubleshooting information that would suggest your system is affected by adware. [[Troubleshoot Firefox issues caused by malware]]
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers

I was just there today. No Problems.

BTW Your System Details Installed Plug-ins

Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.7 r700 Shockwave Flash 11.6 r602

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/

I was just there today. No Problems. BTW Your System Details Installed Plug-ins Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.7 r700 Shockwave Flash 11.6 r602 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Having more than one version of a program may cause issues. Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Shockwave Flash '''v15.0.0.152 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences''' in the address bar and press enter. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences''' in the address bar and press enter Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

The website is coming up but I cannot search for anything

The website is coming up but I cannot search for anything
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers

Are you talking about their search engine, or the browser?

What are you searching for?

Are you talking about their search engine, or the browser? What are you searching for?

Question owner

Their search engine. then when i tried to type in amazon.com in the browser it stopped working again

Their search engine. then when i tried to type in amazon.com in the browser it stopped working again
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers

? ! ? ! ?

You are at Amazon.com, and you entered Amazon.com in the Amazon.com search engine ? ! ? !

You had better start at the beginning, please.

You go to Amazon.com, and you enter something in its search bar . . . Yes? What are you searching for?

? ! ? ! ? You are at Amazon.com, and you entered Amazon.com in the Amazon.com search engine ? ! ? ! You had better start at the beginning, please. You go to Amazon.com, and you enter something in its search bar''' . . . '''Yes? What are you searching for?

Question owner

I am trying to type amazon.com into the search bar on fierfox and it is not working

I am trying to type amazon.com into the search bar on fierfox and it is not working
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers

Ahh . . Now I understand. Are you using the search box on the about:home page, or the search bar by the address bar?

Question. Why are you searching for Amazon.com? That is the web address.

This may help;

Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Ahh . . Now I understand. Are you using the search box on the about:home page, or the search bar by the address bar? Question. Why are you searching for [http://Amazon.com Amazon.com]? That is the web address. This may help; '''Download the [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Modified by FredMcD

Question owner

10 min trying to load

10 min trying to load

Modified by tiaraharrell

Question owner

when i finally get it to load it does this

when i finally get it to load it does this
FredMcD
  • Top 10 Contributor
4258 solutions 59628 answers
http://www.amazon.com/ref=nav_logo http://www.amazon.com/ http://www.amazon.com/gp/help/customer/display.html/ref=nav_topnav_help?ie=UTF8&nodeId=508510