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addons not updating

Posted

Hello all, My add-ons are not updating - neither automatically when I open FF nor when I go to the addons page and press "update now". When I go to the mozilla addons webpage and install a new version of addons this works sometimes and sometimes I get "This add-on could not be downloaded because of connection failure" I have "update addons automatically" checked. I have FF 28.0 (I don't like the new FF 29)

Please help, Thanks!

Hello all, My add-ons are not updating - neither automatically when I open FF nor when I go to the addons page and press "update now". When I go to the mozilla addons webpage and install a new version of addons this works sometimes and sometimes I get "This add-on could not be downloaded because of connection failure" I have "update addons automatically" checked. I have FF 28.0 (I don't like the new FF 29) Please help, Thanks!

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More Information

Question owner

When I do "check for updates" on the addons page, I get "no updates found" even when there are newer versions available

When I do "check for updates" on the addons page, I get "no updates found" even when there are newer versions available
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

LAST RESORT ! ! Reset Firefox {web link}

'''''LAST RESORT ! ! ''''' '''''[https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox]''''' {web link}

Question owner

anyone?

anyone?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Please update to Firefox 30 (which came out today) and then try to update your add-ons.

Please update to Firefox 30 (which came out today) and then try to update your add-ons.

Question owner

I installed 29.0.1 - 30 isn't available for me yet (FF says "you have latest version").

Problem still exists (in 29)

I installed 29.0.1 - 30 isn't available for me yet (FF says "you have latest version"). Problem still exists (in 29)
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Can you give me the name of one of your add-ons that isn't updating and tell me what version you have?

Can you give me the name of one of your add-ons that isn't updating and tell me what version you have?

Question owner

ghostery. I had to go to the ghostery page and install it manually

ghostery. I had to go to the ghostery page and install it manually
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Please go to your profile folder (How do I find my profile?) and then rename the following files - extensions.sqlite, extensions.sqlite-journal, extensions.rdf and extensions.ini to extensionsOLD.sqlite, etc, etc.

Make sure firefox is closed, and then after renaming the file, reopen Firefox

Please go to your profile folder ([[Profiles - Where Firefox stores your bookmarks, passwords and other user data#w_how-do-i-find-my-profile|How do I find my profile?]]) and then rename the following files - extensions.sqlite, extensions.sqlite-journal, extensions.rdf and extensions.ini to extensionsOLD.sqlite, etc, etc. Make sure firefox is closed, and then after renaming the file, reopen Firefox

Question owner

I just updated to 30. I'll wait until some of my addons get new releases and see if the update procedure comes back. If not - I'll try your suggestion.

Thanks

I just updated to 30. I'll wait until some of my addons get new releases and see if the update procedure comes back. If not - I'll try your suggestion. Thanks

Question owner

OK - the problem persists. I went into the folder, but the only "extensions" files are: .sqlite .log .json .ini and extensionApi.js

there are no extensions.sqlite-journal or extensions.rdf

your advice?

OK - the problem persists. I went into the folder, but the only "extensions" files are: .sqlite .log .json .ini and extensionApi.js there are no extensions.sqlite-journal or extensions.rdf your advice?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

that's fine, not all those files have to be there, just rename the ones you do have. Do you have a compatiblity.ini file as well? try renaming that as well.

that's fine, not all those files have to be there, just rename the ones you do have. Do you have a compatiblity.ini file as well? try renaming that as well.

Question owner

Renamed all extension* files as well as the compatibility.ini file restarted FF problem still there

Renamed all extension* files as well as the compatibility.ini file restarted FF problem still there
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Alright, lets try something a bit more in depth.

Write down all your extensions, then Reset Firefox. Refresh Firefox - reset add-ons and settings

Then install your extensions back into Firefox.

Alright, lets try something a bit more in depth. Write down all your extensions, then Reset Firefox. [[Reset Firefox – easily fix most problems]] Then install your extensions back into Firefox.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/?src=collection&collection_id=33bf10fa-666d-45a2-9bc9-491ce21671c6 FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/?src=collection&collection_id=33bf10fa-666d-45a2-9bc9-491ce21671c6 OPIE]''' {web link} Import/Export extension preferences

Question owner

I know and like FEBE. One thing though - if there's something screwed up with the profile, won't FEBE create a backup with the problem?

I know and like FEBE. One thing though - if there's something screwed up with the profile, won't FEBE create a backup with the problem?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

FEBE will backup everything that you have selected in the options.

HOWEVER, when the time comes, you get to choose what is restored.

FEBE will backup everything that you have selected in the options. HOWEVER, when the time comes, you get to choose what is restored.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

You can check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.


Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

You can check for problems with preferences. Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences ---- Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

1. I did a full FEBE profile backup 2. I reset FF 3. When I opened FF, it blocked all my connections (even google) due to "connection is untrusted" 4. I did a full FEBE profile restore

5. problem still there

1. I did a full FEBE profile backup 2. I reset FF 3. When I opened FF, it blocked all my connections (even google) due to "connection is untrusted" 4. I did a full FEBE profile restore 5. problem still there
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar. *https://support.mozilla.org/kb/Secure+Connection+Failed

Question owner

the time is fine. in any case - i did a profile restore and this particular problem is resolved. the main problem persists

the time is fine. in any case - i did a profile restore and this particular problem is resolved. the main problem persists