X
Tap here to go to the mobile version of the site.

Support Forum

New Firefox won't play videos / music

Posted

After the new firefox update, I cannot play videos from:

1. www.TED.com (like http://www.ted.com/playlists/81/ted_in_3_minutes)

or listen to music from: 1. http://www.air1.com/broadcast/playnow.aspx?media=listen&bt=3&

I contacted AIR1 support and they confirmed there is indeed a problem with playing music from firefox.

I have tried to resolve this by: 1. updating flash 2. uninstalling / re-installing flash 3. safe mode in firefox

Thanks!

After the new firefox update, I cannot play videos from: 1. www.TED.com (like http://www.ted.com/playlists/81/ted_in_3_minutes) or listen to music from: 1. http://www.air1.com/broadcast/playnow.aspx?media=listen&bt=3& I contacted AIR1 support and they confirmed there is indeed a problem with playing music from firefox. I have tried to resolve this by: 1. updating flash 2. uninstalling / re-installing flash 3. safe mode in firefox Thanks!

Chosen solution

Go back to the firewall, and remove ALL rules having to do with Firefox. Also look thru the rules for anything about flash and remove them also.

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • ActiveTouch General Plugin Container Version 105
  • Garmin Communicator Plug-In 4.1.0.0
  • Next Generation Java Plug-in 10.40.0 for Mozilla browsers
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • IBM 821 Conference Plugin for Mozilla version 8.2.10.911
  • IBM Global Print Plugin version 4.1
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • Fast Dial 4.11 (fastdial@telega.phpnet.us)
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3}) (Inactive)
  • Symantec Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA Quadro K1000M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0ffc
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-21-2012
  • driverDate2: 10-31-2013
  • driverVersion: 9.17.10.2843
  • driverVersion2: 9.18.13.1270
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 204800
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: chrome://fastdial/content/fastdial.html
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1401575995
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.np-mswmp: 1
  • plugin.state.npatgpc: 1
  • plugin.state.npcpsweb: 1
  • plugin.state.npctrl: 1
  • plugin.state.npgoogleupdate: 1
  • plugin.state.npintelwebapiipt: 1
  • plugin.state.npintelwebapiupdater: 1
  • plugin.state.npitunes: 1
  • plugin.state.npnv3dv: 1
  • plugin.state.npnv3dvstreaming: 1
  • plugin.state.npoffice: 1
  • plugin.state.npqtplugin: 1
  • plugin.state.npwdplugin: 1
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1399316423

Misc

  • User JS: No
  • Accessibility: No
Mitch 0 solutions 23 answers

Sadly it's not anything to do with Firefox. It's more your computer so we can't help you there! sorry! Good Luck, Mitch!

Sadly it's not anything to do with Firefox. It's more your computer so we can't help you there! sorry! Good Luck, Mitch!
FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Hello, Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

The video on Ted.com site is working for me, but I do not hear any sound on the Air1 site in both Firefox and Google Chrome. They seem to be using a Flash player, but I'm not seeing obvious errors in the Web Console (Firefox/Tools > Web Developer) that would explain this.

The video on Ted.com site is working for me, but I do not hear any sound on the Air1 site in both Firefox and Google Chrome. They seem to be using a Flash player, but I'm not seeing obvious errors in the Web Console (Firefox/Tools > Web Developer) that would explain this.

Question owner

Thanks -- Tried but still the same problems persist :)

Thanks -- Tried but still the same problems persist :)

Question owner

Finally figured it out!!!!! Was a norton firewall rule that was just blocking some flash pluggin traffice!

I randomly turned off my firewall and everything started working (stopped getting the flash hangs too).

Anyone else having this problem, try to disable your firewall completely and try the videos/music streaming again!!!

Finally figured it out!!!!! Was a norton firewall rule that was just blocking some flash pluggin traffice! I randomly turned off my firewall and everything started working (stopped getting the flash hangs too). Anyone else having this problem, try to disable your firewall completely and try the videos/music streaming again!!!
FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

Chosen Solution

Go back to the firewall, and remove ALL rules having to do with Firefox. Also look thru the rules for anything about flash and remove them also.

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.

Go back to the firewall, and remove ALL rules having to do with Firefox. Also look thru the rules for anything about flash and remove them also. Hello, I am glad to hear that your problem has been resolved. If you have not already, please mark this thread as solved by marking the solution.<br> This will help other users experiencing similar problems find help faster and more efficiently. I hope you continue using our products and thank you for contacting Mozilla Support.
Joypebble 0 solutions 18 answers

Helpful Reply

I am not a tech-oriented user. These solutions resume I know what or where the firewall settings or rules are. I'm on a Mac. Never heard of firewall rules.

All other browsers work fine IChrome, Safari. so why am I looking at having to work-around?

It's clearly a Firefox problem and after ten years of regard for what was a fine trouble-free browser, I feel betrayed.

I am not a tech-oriented user. These solutions resume I know what or where the firewall settings or rules are. I'm on a Mac. Never heard of firewall rules. All other browsers work fine IChrome, Safari. so why am I looking at having to work-around? It's clearly a Firefox problem and after ten years of regard for what was a fine trouble-free browser, I feel betrayed.
FredMcD
  • Top 10 Contributor
4256 solutions 59604 answers

A firewall is built in many computers, and there are others that you can install as well. The wall blocks anything that tries to connect your computer to the outside world without your permission.

See if any of these links can help you; Bing Search; http://www.bing.com/search?q=mac%20firewall

A firewall is built in many computers, and there are others that you can install as well. The wall blocks anything that tries to connect your computer to the outside world without your permission. See if any of these links can help you; Bing Search; '''http://www.bing.com/search?q=mac%20firewall'''
cor-el
  • Top 10 Contributor
  • Moderator
17531 solutions 158524 answers

Hi Joypebble

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

Hi Joypebble Could you please start a new thread for your question? Then you can provide more information like your operating system and installed extensions and installed plugins. *[[/questions/new start a new thread]] *[[/kb/Using+the+Troubleshooting+Information+page]]