I have purchased a GANDI email account but do not see it in the panel to the left as described in the tutorial.
I followed the instructions on creating a new account and purchased an email account from GANDI. I received my account creation email and followed the link to activate the account. That part when as expected. The TB instructions say that the GANDI account will appear in the left panel when I log into TB. The new account is not there. How do I correct this? I am not a techie, to it is probably something that I am doing wrong. I am not ashamed to admit it. :( Thanks for your help. sam adams
Chosen Solution
you may remove the Gandi account completely from TB and reconfigure using the instructions from Gandi. Maybe there is a misconfiguration there. Have you checked the username? is it the correct one? Also you may post the exact error message you get when checking for e-mails in TB.
All Replies (8)
Do you have a menu bar at the top with File-Edit-View etc? If not press the alt key to make it appear.
From the menu bar select View-Layout-Folder Pane.
No, I have the panes opened and I can see my gmail and outlook account listed there on the left, but not the new account.
If you go to Tools-Account Settings do you see the new account listed. If not you have not added it to Thunderbird.
I have been trying to enter the GANDI account the same way that I did the gmail account. In the first window I enter my name, my Gandi email address and password. when i hit enter, it open up the next window and tells me that the configuration is found in the Mozilla isp database. I hit done and it gives me a message that says configuration could not be varified. Is my username or password wrong? the answer to that question is not. I have now entered this information about 12 times and have done it very slowly to preclude any errors. I am at a loss. :(
you could verify your username and password with gandi's webmail You may have a wrong username. Check with the Gandi http://wiki.gandi.net/en/mail/standard-settings on how the format of the username is ( your full e-mail address (including @yourdomain.tld)
Modified by hermann-san
I am able to log in to my Gandi account and the account is fully functional. I can received and send emails to other accounts/people. What I can't do is get TB to get my email from my Gandi account. What am I doing wrong? Thanks, sam
I should add that I can see my Gandi account listed in the left pane but it is not functional.
Chosen Solution
you may remove the Gandi account completely from TB and reconfigure using the instructions from Gandi. Maybe there is a misconfiguration there. Have you checked the username? is it the correct one? Also you may post the exact error message you get when checking for e-mails in TB.