If you cannot send messages, this page provides a series of steps you can use to check for common problems. If you have problems receiving messages, see Cannot receive messages.
Table of Contents
- 1 The problem suddenly started after updating to Thunderbird version 78?
- 2 Verify your SMTP outgoing email settings
- 3 Verify the correct SMTP Server is being used
- 4 Verify that your outgoing email is not being blocked
- 5 Verify that your mail server supports the minimum version of TLS
- 6 Delete SMTP Password
- 7 Reset SMTP Password
- 8 If this list doesn't help
- 9 More resources
The problem suddenly started after updating to Thunderbird version 78?
If your existing configuration suddenly stopped working after updating to Thunderbird 78, it might be your Antivirus or Firewall blocking the new version, or your email provider using outdated TLS security protocols. See these sections below:
Verify your SMTP outgoing email settings
- In the Thunderbird menu bar, click the and from the sub-menu, and select Outgoing Server (SMTP) from the bottom of the list in the left panel. Check that the settings are the same as documented in the article for your mail provider (Gmail, Yahoo, Comcast, Hotmail, Sympatico) OR menu and select , or click the Application menu button and select
- Look for an SMTP mail settings article on the mail provider's site. This is usually in the support section of their website; searching for "mail settings" or "SMTP" will usually find it. Check that your Thunderbird settings match the documented settings.
Verify the correct SMTP Server is being used
- In the Thunderbird menu bar, click the and from the sub-menu, and select the account name. Verify that you are using the right SMTP server for the email address. Most of the time you cannot send messages from one account provider using another account provider's service. For example, you cannot send a mail from "email@example.com" through Yahoo's SMTP server. menu and select , or click the Application menu button and select
Verify that your outgoing email is not being blocked
Verify that your outgoing email is not being blocked by your firewall, antivirus software or your Internet Service Provider:
- Try briefly turning both antivirus and firewall software off, sending a test email and turning them on and sending another test email.
- Remove Thunderbird from your program's list of trusted or recognized programs, then add it back manually or when prompted to resolve this.
- Many ISPs block outgoing email on port 25. You may have to switch to another port (e.g. 587 or 465). Contact your ISP's support to see if they are blocking your outgoing email port.
Verify that your mail server supports the minimum version of TLS
Thunderbird 78 expects higher security standards for the so-called TLS network encryption protocol. If your provider does not support the newer versions of the protocol, sending and receiving of messages may fail. You can temporarily lower the bar to check if this is the reason for your problem (which obviously reduces security, so it's not recommended). More details and instructions here:
Delete SMTP Password
Try deleting your SMTP password. However, don't do this as a first step, especially if you cannot send messages after updating Thunderbird while you previously could. In such case, usually there is nothing wrong with a stored SMTP password in Thunderbird (see above).
Reset SMTP Password
Try changing your SMTP password. This is usually done via a 'reset email password' form on your ISP's support website.
If this list doesn't help
Please create a new support request with a screenshot of your SMTP settings with your user id obscured and include the following information: your mail provider (for example, Gmail), ISP (for example, Comcast), firewall version (if any), antivirus software and version (if any), operating system and version (for example Windows 7 or Mac OS X Mavericks), and Thunderbird version (for example Thunderbird 38.2.0). See the How do I create a screenshot of my problem? article for information on how to create a screenshot.