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I downloaded an add-on to have firefox reset itself everytime I close/reopen. Now I want to remove it. It's not listed as an add-on. How can I get rid of it?

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I downloaded an add-on to have firefox reset itself every time I close and reopen it. Now I want to remove it, but it's not showing as an add-on. How can I get rid of it?

I downloaded an add-on to have firefox reset itself every time I close and reopen it. Now I want to remove it, but it's not showing as an add-on. How can I get rid of it?

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • Facebook Phishing Protector 4.4.3 ({023e9ca0-63f3-47b1-bcb2-9badf9d9ef28})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • XFINITY Constant Guard Protection Suite 1.14.327.1 (idvaultaddon@whitesky)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-15-2011
  • driverDate2:
  • driverVersion: 8.15.10.2372
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: xfinity.comcast.net/sethomeff/?url=http://xfinity.comcast.net/?cid=mtmh05042014
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.urlbar.default.behavior: 2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.cookieBehavior: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1400341295
  • places.history.expiration.transient_current_max_pages: 102076
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • privacy.cpd.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1399217668

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 solutions 40147 answers

Please provide a screenshot of that toolbar and the area around it, and mark exactly where you are typing your search criteria.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

Please provide a screenshot of that '''toolbar''' and the area around it, and mark exactly where you are typing your search criteria. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB. Then use the '''Browse ....''' button below the '''''Post a Reply''''' text box to upload the screenshot.

Question owner

Thank you for the reply and information. Here are the two screenshots. One is the new tab where I have typed search information into the toolbar. The second is the yahoo search page that appears once I hit enter. I realize that I can use the actual google toolbar to get google results. But, in the past I was able to use both toolbars and get google results from either of them.

Thank you for the reply and information. Here are the two screenshots. One is the new tab where I have typed search information into the toolbar. The second is the yahoo search page that appears once I hit enter. I realize that I can use the actual google toolbar to get google results. But, in the past I was able to use both toolbars and get google results from either of them.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

That big box on the left is the address bar or box. Typing something in here should use your default search engine.

That big box on the left is the address bar or box. Typing something in here should use your default search engine.

Question owner

Yes, I understand that. That's the problem...... My default is set to Google and as you can see my results come up in yahoo.

Yes, I understand that. That's the problem...... My default is set to Google and as you can see my results come up in yahoo.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157918 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Thank you. I have already done this several times, as I mentioned above. It results in the same problem ~ 30 Minutes after the computer sits idle.

Thank you. I have already done this several times, as I mentioned above. It results in the same problem ~ 30 Minutes after the computer sits idle.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

'''Download the [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
jscher2000
  • Top 10 Contributor
8693 solutions 71058 answers

Do you get the same result if you use the "search box" (which has the "g") logo, to the right of the "address box"? The address bar and search bar are designed to use the same search service (the one selected on the search bar).

If you get Yahoo for Google both ways, could you try a different search engine on the search bar such as Startpage.com? You can install its search plugin from this page: https://startpage.com/eng/download-startpage-plugin.html

If a different search engine works, I have two thoughts:

(1) Your Google search plugin has been modified. It is refreshed when you update or reinstall, so that should fix it.

(2) You (still) have malware that specifically redirects Google searches. I saw a thread on Google's support forums like that, but it does not appear that the cause was definitively identified: Default search engine set to google, keeps searching with yahoo - Google Product Forums.

Do you get the same result if you use the "search box" (which has the "g") logo, to the right of the "address box"? The address bar and search bar are designed to use the same search service (the one selected on the search bar). If you get Yahoo for Google both ways, could you try a different search engine on the search bar such as Startpage.com? You can install its search plugin from this page: https://startpage.com/eng/download-startpage-plugin.html If a different search engine works, I have two thoughts: (1) Your Google search plugin has been modified. It is refreshed when you update or reinstall, so that should fix it. (2) You (still) have malware that specifically redirects Google searches. I saw a thread on Google's support forums like that, but it does not appear that the cause was definitively identified: [https://productforums.google.com/forum/#!topic/chrome/R7rkbw9HuRs Default search engine set to google, keeps searching with yahoo - Google Product Forums].
jscher2000
  • Top 10 Contributor
8693 solutions 71058 answers

Also, in case you haven't reviewed it for a while, check that your Firefox connection setting is not using a proxy or custom DNS that you did not set.

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy settings" (piggyback on IE's LAN settings), but you could try "No proxy".

Also, in case you haven't reviewed it for a while, check that your Firefox connection setting is not using a proxy or custom DNS that you did not set. "3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button The default is "Use system proxy settings" (piggyback on IE's LAN settings), but you could try "No proxy".