Am being bombarded with popups after new version firefox install
I have done all reasonable things, including AdBlock Plus. I have found numerous references online to this problem since the latest update. Have checked for malware -- NONE. Have removed one questionable tool bar -- NO CHANGE. HELP!
All Replies (6)
hello, could you go to the
- firefox menu
> help 
> troubleshooting information,
copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
An gyara daga philipp
There are other things that need your attention.
Your System Details List shows multiple Flash plugins.
- Shockwave Flash 14.0 r0
- Shockwave Flash 13.0 r0
- Shockwave Flash 11.5 r502
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
See also the post by the OP in this (locked) thread:
Reset Firefox to its default state
If you're having major problems which you can't resolve, start fresh with only your essential information. Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 31.0 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Crash Reports for the Last 3 Days Report ID Submitted bp-700b0880-a57f-431e-b8fa-292f52140803 12 hours ago bp-2e7a4001-8f69-4cee-b7f5-de6482140803 12 hours ago bp-3d90a765-1efa-400f-b62e-cd3d42140803 14 hours ago
All Crash Reports Extensions Name Version Enabled ID Adblock Plus Pop-up Addon 0.9.2 true adblockpopups@jessehakanen.net DuckDuckGo Plus 0.4.2 true jid1-ZAdIEUB7XOzOJw@jetpack Flashblock 1.5.17 true {3d7eb24f-2740-49df-8937-200b1cc08f8a} Print selected text 0.4 true pst@i1024a.pl Print Selection 1.rev39 true jid0-awaV98qKCL7d9FuI2t1Wr3mo9iY@jetpack Print/Print Preview 0.9 true {19EB90DC-A456-458b-8AAC-616D91AAFCE1} RoboForm Toolbar for Firefox 7.9.8.5 true {22119944-ED35-4ab1-910B-E619EA06A115} Graphics Adapter Description Intel(R) HD Graphics Family Adapter Description (GPU #2) NVIDIA GeForce GT 525M Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM Unknown Adapter RAM (GPU #2) 1024 ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID 0x0116 Device ID (GPU #2) 0x0df5 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 11-28-2010 Driver Date (GPU #2) 7-2-2014 Driver Version 8.15.10.2253 Driver Version (GPU #2) 9.18.13.4052 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 10 Vendor ID 0x8086 Vendor ID (GPU #2) 0x10de WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.places.smartBookmarksVersion 7 browser.search.useDBForOrder true browser.sessionstore.upgradeBackup.latestBuildID 20140716183446 browser.startup.homepage http://www.kbtx.com/ browser.startup.homepage_override.buildID 20140716183446 browser.startup.homepage_override.mstone 31.0 dom.mozApps.used true extensions.lastAppVersion 31.0 gfx.direct3d.last_used_feature_level_idx 0 network.cookie.prefsMigrated true places.database.lastMaintenance 1407040031 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.flash 1 plugin.state.npctrl 1 plugin.state.npdeployjava 0 plugin.state.nppdf 1 plugin.state.npvseedetection 0 print.printer_Brother_MFC-J825DW_Printer.print_bgcolor false print.printer_Brother_MFC-J825DW_Printer.print_bgimages false print.printer_Brother_MFC-J825DW_Printer.print_colorspace print.printer_Brother_MFC-J825DW_Printer.print_command print.printer_Brother_MFC-J825DW_Printer.print_downloadfonts false print.printer_Brother_MFC-J825DW_Printer.print_duplex 1515870810 print.printer_Brother_MFC-J825DW_Printer.print_edge_bottom 0 print.printer_Brother_MFC-J825DW_Printer.print_edge_left 0 print.printer_Brother_MFC-J825DW_Printer.print_edge_right 0 print.printer_Brother_MFC-J825DW_Printer.print_edge_top 0 print.printer_Brother_MFC-J825DW_Printer.print_evenpages true print.printer_Brother_MFC-J825DW_Printer.print_footercenter print.printer_Brother_MFC-J825DW_Printer.print_footerleft &PT print.printer_Brother_MFC-J825DW_Printer.print_footerright &D print.printer_Brother_MFC-J825DW_Printer.print_headercenter print.printer_Brother_MFC-J825DW_Printer.print_headerleft &T print.printer_Brother_MFC-J825DW_Printer.print_headerright &U print.printer_Brother_MFC-J825DW_Printer.print_in_color true print.printer_Brother_MFC-J825DW_Printer.print_margin_bottom 0.5 print.printer_Brother_MFC-J825DW_Printer.print_margin_left 0.5 print.printer_Brother_MFC-J825DW_Printer.print_margin_right 0.5 print.printer_Brother_MFC-J825DW_Printer.print_margin_top 0.5 print.printer_Brother_MFC-J825DW_Printer.print_oddpages true print.printer_Brother_MFC-J825DW_Printer.print_orientation 0 print.printer_Brother_MFC-J825DW_Printer.print_page_delay 50 print.printer_Brother_MFC-J825DW_Printer.print_paper_data 1 print.printer_Brother_MFC-J825DW_Printer.print_paper_height 11.00 print.printer_Brother_MFC-J825DW_Printer.print_paper_name print.printer_Brother_MFC-J825DW_Printer.print_paper_size_type 0 print.printer_Brother_MFC-J825DW_Printer.print_paper_size_unit 0 print.printer_Brother_MFC-J825DW_Printer.print_paper_width 8.50 print.printer_Brother_MFC-J825DW_Printer.print_plex_name print.printer_Brother_MFC-J825DW_Printer.print_resolution 1515870810 print.printer_Brother_MFC-J825DW_Printer.print_resolution_name print.printer_Brother_MFC-J825DW_Printer.print_reversed false print.printer_Brother_MFC-J825DW_Printer.print_scaling 1.00 print.printer_Brother_MFC-J825DW_Printer.print_shrink_to_fit true print.printer_Brother_MFC-J825DW_Printer.print_to_file false print.printer_Brother_MFC-J825DW_Printer.print_unwriteable_margin_bottom 0 print.printer_Brother_MFC-J825DW_Printer.print_unwriteable_margin_left 0 print.printer_Brother_MFC-J825DW_Printer.print_unwriteable_margin_right 0 print.printer_Brother_MFC-J825DW_Printer.print_unwriteable_margin_top 0 print.printer_PaperPort_Image_Printer.print_bgcolor false print.printer_PaperPort_Image_Printer.print_bgimages false print.printer_PaperPort_Image_Printer.print_colorspace print.printer_PaperPort_Image_Printer.print_command print.printer_PaperPort_Image_Printer.print_downloadfonts false print.printer_PaperPort_Image_Printer.print_duplex 1515870810 print.printer_PaperPort_Image_Printer.print_edge_bottom 0 print.printer_PaperPort_Image_Printer.print_edge_left 0 print.printer_PaperPort_Image_Printer.print_edge_right 0 print.printer_PaperPort_Image_Printer.print_edge_top 0 print.printer_PaperPort_Image_Printer.print_evenpages true print.printer_PaperPort_Image_Printer.print_footercenter print.printer_PaperPort_Image_Printer.print_footerleft &PT print.printer_PaperPort_Image_Printer.print_footerright &D print.printer_PaperPort_Image_Printer.print_headercenter print.printer_PaperPort_Image_Printer.print_headerleft &T print.printer_PaperPort_Image_Printer.print_headerright &U print.printer_PaperPort_Image_Printer.print_in_color true print.printer_PaperPort_Image_Printer.print_margin_bottom 0.5 print.printer_PaperPort_Image_Printer.print_margin_left 0.5 print.printer_PaperPort_Image_Printer.print_margin_right 0.5 print.printer_PaperPort_Image_Printer.print_margin_top 0.5 print.printer_PaperPort_Image_Printer.print_oddpages true print.printer_PaperPort_Image_Printer.print_orientation 0 print.printer_PaperPort_Image_Printer.print_page_delay 50 print.printer_PaperPort_Image_Printer.print_paper_data 1 print.printer_PaperPort_Image_Printer.print_paper_height 11.00 print.printer_PaperPort_Image_Printer.print_paper_name print.printer_PaperPort_Image_Printer.print_paper_size_type 0 print.printer_PaperPort_Image_Printer.print_paper_size_unit 0 print.printer_PaperPort_Image_Printer.print_paper_width 8.50 print.printer_PaperPort_Image_Printer.print_plex_name print.printer_PaperPort_Image_Printer.print_resolution 1515870810 print.printer_PaperPort_Image_Printer.print_resolution_name print.printer_PaperPort_Image_Printer.print_reversed false print.printer_PaperPort_Image_Printer.print_scaling 1.00 print.printer_PaperPort_Image_Printer.print_shrink_to_fit true print.printer_PaperPort_Image_Printer.print_to_file false print.printer_PaperPort_Image_Printer.print_unwriteable_margin_bottom 0 print.printer_PaperPort_Image_Printer.print_unwriteable_margin_left 0 print.printer_PaperPort_Image_Printer.print_unwriteable_margin_right 0 print.printer_PaperPort_Image_Printer.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1405100000 JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2 Basic ECC 3.16.2 Basic ECC NSSSMIME 3.16.2 Basic ECC 3.16.2 Basic ECC NSSSSL 3.16.2 Basic ECC 3.16.2 Basic ECC NSSUTIL 3.16.2 3.16.2 Experimental Features Name ID Description Active End Date Homepage
I recently tried to remove the older versions of Flash and I failed because it removed all of the versions. I have not completely uninstalled and reinstalled a version, however. I will possibly try that.
Thanks.
ok, the contents of your profile look pretty normal.
please try to run a scan of your system with security tools like the free version of malwarebytes and adwcleaner which are specialized in browser hijackers and adware...