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In AOL email, checking individual messages in the regular system results in this error message: There was an error loading the message. Please try again later.

Posted

In accessing AOL email through the full version, I can navigate within my account (old mail, new mail, spam, etc.) fine, but when I try to open an individual email, I get this error message: "There was an error loading the message. Please try again later."

This is identical to a problem someone else was describing in another thread....unfortunately, nothing you suggested to him seemed to be working. I WAS tricked into opening a file attached to an email immediately before this started, so I think its a virus or something. ANYWAY....I AM able to open the messages when I use AOL's basic version. Initially, the problem seemed only to be in Firefox, but I've tried with Internet Explorer now also, and its the same thing, and the basic version is accessible while the full version is still blocked.

On both browsers, following the error message, I can't even click on the individual messages to TRY to open a different one, and there are some not-quite-right boxes and x's and things that appear on the screen that don't belong.

PLEASE tell me you can't make this go away....I've already tried uninstalling and reinstalling Firefox....that didn't work. I've also fun McAffee, and that didn't change anything.

In accessing AOL email through the full version, I can navigate within my account (old mail, new mail, spam, etc.) fine, but when I try to open an individual email, I get this error message: "There was an error loading the message. Please try again later." This is identical to a problem someone else was describing in another thread....unfortunately, nothing you suggested to him seemed to be working. I WAS tricked into opening a file attached to an email immediately before this started, so I think its a virus or something. ANYWAY....I AM able to open the messages when I use AOL's basic version. Initially, the problem seemed only to be in Firefox, but I've tried with Internet Explorer now also, and its the same thing, and the basic version is accessible while the full version is still blocked. On both browsers, following the error message, I can't even click on the individual messages to TRY to open a different one, and there are some not-quite-right boxes and x's and things that appear on the screen that don't belong. PLEASE tell me you can't make this go away....I've already tried uninstalling and reinstalling Firefox....that didn't work. I've also fun McAffee, and that didn't change anything.

Chosen solution

You can do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 0

Additional System Details

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  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • DigitalPersona Logins support
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.

Application

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

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  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • DigitalPersona Extension 5.0.0.5482 (otis@digitalpersona.com) (Inactive)
  • McAfee SiteAdvisor 3.6.6 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

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Graphics

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Modified Preferences

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  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
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  • browser.startup.homepage: nytimes.com
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&type=A111US739&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1398431239
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 100149
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
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Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
5272 solutions 39040 answers

Have you tried getting help from AOL support?

Since your problem is present in both Firefox and in IE, it doesn't sound like a Firefox support issue.

Have you tried getting help from [http://help.aol.com/help/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=217480 AOL support]? Since your problem is present in both Firefox and in IE, it doesn't sound like a Firefox support issue.

Question owner

If I didn't have IE, we wouldn't know that. Its still a problem with using firefox, and you guys still have the expertise to (hopefully) figure out what the problem is.

So how about it? Is it informative to you that the problem ONLY happens in the full version, not the basic?

If I didn't have IE, we wouldn't know that. Its still a problem with using firefox, and you guys still have the expertise to (hopefully) figure out what the problem is. So how about it? Is it informative to you that the problem ONLY happens in the full version, not the basic?
cor-el
  • Top 10 Contributor
  • Moderator
16403 solutions 147987 answers

Chosen Solution

You can do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can do a malware check with several malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Thanks!!!

Malwarebytes free version seems to have taken care of it!

I appreciate the help, even though this was most certainly a "me" problem, not a "you" problem.

Thanks!!! Malwarebytes free version seems to have taken care of it! I appreciate the help, even though this was most certainly a "me" problem, not a "you" problem.