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There was an error while loading the message. Please try again later. get this when trying to open emails

Posted

from today only when i try to open my emails i get the following message

There was an error while loading the message. Please try again later.

I did a restore earlier and not worked since then i ues Aol but have never had a problem before someone please help

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • 5.1.20125.0
  • SiteAdvisor
  • Facebook Video Calling Plugin
  • McAfee MSC FF plugin DLL
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-GB/

Extensions

  • AOL UK Toolbar 5.91.1.9369 ({12e57d18-f8f7-4b76-af63-605365ab88ec})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Skype Click to Call 6.7.0.12055 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

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Graphics

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Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130326150557
  • browser.startup.homepage_override.mstone: 20.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
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  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.history.expiration.transient_current_max_pages: 103980
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  • privacy.sanitize.timeSpan: 0

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Helpful Reply

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Question owner

no made no difference also when i was starting up firefox this morning said unable to find aol please retry took 3 retrys to get home page to start up. This has all started since i did a reset so what do i do next

many thanks for your help

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Question owner

sorry can you explain in detail how i do this many thanks sorry to be a pain really appreciate your help

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You can use this button to go to the Firefox profile folder where you can find the cookies.sqlite file.

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Question owner

found

cookies.sqlite

cookies.sqlite-shm

and cookies.sqlite-wal

which one or ones do I delete

many thanks

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You can delete them all.

The cookies.sqlite-shm and cookies.sqlite-wal are temporary SQLite files and should disappear when you close Firefox.
If this doesn't happen then you can delete them too.

Note that deleting (or renaming) cookies.sqlite will remove all cookies including cookies to remember you on web servers.

Question owner

did that still cannot open email still get same error message can it be something to do with when i hit the rset firefox button yesterday and something to do with addons for aol sorry to be a pain

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Does the same happen with other browsers or only in Firefox?

Question owner

just firfox and did not happen until i did the reste yesterday which i did as it was not opening some sites first time aleays had to retry

Question owner

now getting this help please someone

Server not found




         Firefox can't find the server at mail.aol.com.
       



 Check the address for typing errors such as
   ww.example.com instead of
   www.example.com
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.

Question owner

only in firefox if i delete it how can i reinstale it and get all my bookmarks back o you think that would sort out my email problem

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

no still nothing can someone please tell me how to sort this out otr is there a email address for firfox to see what they sugguest

nothing worse than keep getting error message all the time