Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't load. how do I recover my bookmarks

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Moses

Professor01
Professor01
more options

For some reason firefox has quit loading and I don't want to lose the multitude of bookmarks that I have. How do I rescue my bookmarks if I can't load firefox?

For some reason firefox has quit loading and I don't want to lose the multitude of bookmarks that I have. How do I rescue my bookmarks if I can't load firefox?

All Replies (1)

Moses
Moses
  • Moderator
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Does Firefox open then?

If not, you can retrieve your bookmarks from your Profile Folder

  • C:\Users\Moses\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxxx,default
  • The file you want to make a copy of is places.sqlite

The x's refer to random characters.