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firefox 28 automatically tries downloading a file when it starts

  • 5 replies
  • 7 have this problem
  • 33 views
  • Last reply by mosem1

mosem1
mosem1
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I just upgraded to Firefox v28 and noticed new behaviour.

Every time I start firefox, it now automatically tries to download a hp help file from the following link.

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c00821546-1%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken

How can I stop firefox from doing this?

I just upgraded to Firefox v28 and noticed new behaviour. Every time I start firefox, it now automatically tries to download a hp help file from the following link. http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c00821546-1%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken How can I stop firefox from doing this?

Chosen solution

I want to thank everyone who offered a solution to this problem, I appreciate the time that other friends have made to offer suggestions.

I only noticed the problem after upgrading to v28, but I don't think it is related to that.

I downloaded MalwareBytes AntiMalware and ran it. It found 2 problems. I deleted them and reloaded v28, and all now seems to be fine.

I may have had some kind of infection, but it would be the first for years, since I run multiple firewalls and the latest Kaspersky and none of them picked anything up.

Anyway, the problem seems to have gone away (permanently I hope).

Thanks to all.

Read this answer in context 👍 1

All Replies (5)

Diego Victor
Diego Victor
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Try restore your home page: Try restore your home page:

Try go to about:config search for browser.startup.homepage change its value to:

about:home - default
about:blank - blank page
url - type a link that you want

Also:

Modified by Diego Victor

mosem1
mosem1 Question owner
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Thanks for trying to help Diego, but I tried all the recommendations and nothing helped, whenever I start firefox it still tries to automatically download the hp help file.

Diego Victor
Diego Victor
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See if the way of the Firefox shortcut is correct!

christ1
christ1
  • Top 25 Contributor
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Open the download manager and check if anything is in there. Cancel any pending downloads.

mosem1
mosem1 Question owner
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Chosen Solution

I want to thank everyone who offered a solution to this problem, I appreciate the time that other friends have made to offer suggestions.

I only noticed the problem after upgrading to v28, but I don't think it is related to that.

I downloaded MalwareBytes AntiMalware and ran it. It found 2 problems. I deleted them and reloaded v28, and all now seems to be fine.

I may have had some kind of infection, but it would be the first for years, since I run multiple firewalls and the latest Kaspersky and none of them picked anything up.

Anyway, the problem seems to have gone away (permanently I hope).

Thanks to all.