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Why isn't my Gmail account working properly? Most of my contacts are not there, Why? Gmail works fine on Google Chrome!

Posted

Shows up in a different format (view) Most of my contacts are not there. My email groups are not there. My google calendar is not there. My google phone is not there. Cannot access the settings as shown in google help. Everything worked correctly last week. Everything works correctly in google chrome. Everything works correctly on Internet Explorer.

Shows up in a different format (view) Most of my contacts are not there. My email groups are not there. My google calendar is not there. My google phone is not there. Cannot access the settings as shown in google help. Everything worked correctly last week. Everything works correctly in google chrome. Everything works correctly on Internet Explorer.

Chosen solution

hello Lippman, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.6 (which is very outdated so google will probably offer a reduced set of features). some sort of toolbar or adware has overwritten it.
please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

you could also try to reset firefox...

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 5.1.7.17873
  • Google Update
  • 5.1.30214.0
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Garmin Communicator Plug-In 4.1.0.0
  • Facebook Video Calling Plugin
  • GEPlugin
  • Facebook Desktop Plugin
  • Google Updater pluginhttp://pack.google.com/
  • Logitech Device Detection
  • A component of your photo software powered by RocketLife
  • NPWLPG
  • My Web Search Plugin Stub for 32-bit Windows
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Office Live Update v1.5
  • Garmin Communicator Plug-In 2.8.3.0
  • Yahoo Application State Plugin version 1.0.0.7
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

More Information

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

Chosen Solution

hello Lippman, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.6 (which is very outdated so google will probably offer a reduced set of features). some sort of toolbar or adware has overwritten it.
please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

you could also try to reset firefox...

hello Lippman, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.6 (which is very outdated so google will probably offer a reduced set of features). some sort of toolbar or adware has overwritten it. <br>please refer to this article in order to reset the user-agent settings in firefox: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]] you could also try to [[Reset Firefox – easily fix most problems|reset firefox]]...

Question owner

I reset and it now seems to be working correctly! In about firefox it showed version 27.0.1 so I don't know what happened to get corrupted and not work properly. Thanks for your assistance!

I reset and it now seems to be working correctly! In about firefox it showed version 27.0.1 so I don't know what happened to get corrupted and not work properly. Thanks for your assistance!