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My Flash player is not working (Eg: YouTube comments not loading, many videos won't load) and it will not let me update my Flash player.

  • 1 reply
  • 183 have this problem
  • 12677 views
  • Last reply by cor-el

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- YouTube videos do not load the first time. All I see is an empty box. - If I refresh YouTube, it works. - The comments on YouTube NEVER load, no matter how many times I try to refresh. - This same problem occurs in various forms on other cites (Such as CBC.ca) - Certain video playing websites like VideoWeed simply do not work. - I've tried updating Flash, but it doesn't work. Trying to install it simply takes me to the Adobe home page. I had to use Chrome, do the same process, and copy the link that actually starts the download and put it into Firefox. - It still doesn't work. There are a plethora of small examples like this, but the simplest way I can put it is that Flash player is not working in a way that allows me to update Flash player, which is really, really, annoying. I've also tried updating through the addons section of Firefox, and the links there don't do anything for me either.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.