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Firefox will not work with paypal

  • 6 replies
  • 49 have this problem
  • 1507 views
  • Last reply by Garry74

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Recently I have tried to purchase a few item using PayPal. PayPal have recently updated thier payment pages.When you get to the log in page for PayPal you get the option to choose alternative payment. Clicking on this link takes you to another page. The options for alternative payments are shown but clicking them ,nothing happens.The only thing you can do is go forward or back reverting to the default payment page. Ive tried the same websites using IE and with no problem. One site had the new PayPal format which worked so clearly this is a problem with Firefox.

P Lease fix this as I do not like using IE.

All Replies (6)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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On that page, do you see any notification icons to the left of the padlock in the address bar? If so, please click on them for more information and let us know what you find.

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You can also check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar that mixed active content is blocked.

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@Andrew: I can't speak for the OP, bu that did not solve the problem for me. Like the OP, I find PayPal has no problem with other browsers (Chrome, IE, Safari) but does not work with Firefox 30. It did work at some point earlier this year, so presumably I could revert back to an earlier version to restore PayPal functionality, but have not yet tried that.

Modified by John Kaufmann

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@cor-el: PayPay has no such problem with mixed content; there are no icons to the left of the padlock on the location bar.

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this has happened to me also i was using Waterfox 28 at the time however i switched to Firefox 30 now (think it was just Waterfox) it seem to me to a cookie issue that is to say the updated paypal cookie is not happy on Firefox so it could be that paypal need to revise it or Mozilla needs to get a bit more aggressive in dealing with this. I was able to log in fine to PayPal until the redid their log in page..