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homepage is missing on startup

Posted

After windows 7 starts and I start Firefox 26.0 my homepage is only a '/' (as in http:///) then when i restart Firefox my homepage is back. I've tried disabling add-ons and installing a fresh Firefox too. I've checked for spy ware and used ccleaner. Does anyone know what could cause this?

After windows 7 starts and I start Firefox 26.0 my homepage is only a '/' (as in http:///) then when i restart Firefox my homepage is back. I've tried disabling add-ons and installing a fresh Firefox too. I've checked for spy ware and used ccleaner. Does anyone know what could cause this?

Chosen solution

yeah,i'm pretty savi but i've noticed installers getting very tricky these days. thanks again. all the best.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
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  • FireFox PDF Architect Previewer
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  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-GB/

Extensions

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Modified Preferences

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Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Open a new window or tab. In the address bar, type about:Config. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter browser.newtab.url and press enter. browser.newtab.url tells Firefox what to show when a new tab is opened. If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page),
about:newtab (shows the sites most visited),
about:blank (a blank page),
or you can enter any web page you want.

The same instructions are used for the new window setting, listed as browser.startup.homepage.

Open a new window or tab. In the address bar, type '''''about:Config'''''. If a warning screen comes up, press the '''''Be Careful''''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter '''''browser.newtab.url''''' and press enter. '''''browser.newtab.url''''' tells Firefox what to show when a new tab is opened. If you want, right click and select '''''Modify'''''. You can change the setting to;<BR><BR>about:home (Firefox default home page),<BR> about:newtab (shows the sites most visited),<BR> about:blank (a blank page),<BR> or you can enter any web page you want.<BR><BR> The same instructions are used for the new window setting, listed as '''''browser.startup.homepage'''''.

Question owner

hi,thanks for the reply, i tried it,but my problem only occures when i restart windows,it was already set to my homepage address and does work on second ff start,so i'm thinking it could be a slow startup problem.do you think it would give a blank address if it is starting to slow? gary.

hi,thanks for the reply, i tried it,but my problem only occures when i restart windows,it was already set to my homepage address and does work on second ff start,so i'm thinking it could be a slow startup problem.do you think it would give a blank address if it is starting to slow? gary.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Okay. Several things you need to try.

First, save your home / new tab pages as you want them. Then do this;
Firefox > Help > Restart With Add-ons Disabled (Safe Mode). Once the browser is open, check your page settings. Are they the way you want them?

Second, use several of the programs listed below to scan for malware.

=======================================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Okay. Several things you need to try.<BR><BR> First, save your home / new tab pages as you want them. Then do this;<BR> '''''Firefox > Help > Restart With Add-ons Disabled (Safe Mode)'''''. Once the browser is open, check your page settings. Are they the way you want them?<BR><BR> Second, use several of the programs listed below to scan for malware. =================================================== Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Modified by FredMcD

Question owner

thanks for your advice,i have done a full scan with eset (it found a couple of video codec programs,setups in my download folder,which could even be false positives ,nothing found in my system.also scanned with ms safety scanner,clean.i also use ms security essentials.so it doesn't seem to be a virus,and it still only loads this blash (/) address on first startup after windows has booted up,if i close ff then start it,my home page is back. any other suggestions appreciated. cheers, gary.

thanks for your advice,i have done a full scan with eset (it found a couple of video codec programs,setups in my download folder,which could even be false positives ,nothing found in my system.also scanned with ms safety scanner,clean.i also use ms security essentials.so it doesn't seem to be a virus,and it still only loads this blash (/) address on first startup after windows has booted up,if i close ff then start it,my home page is back. any other suggestions appreciated. cheers, gary.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Keep an eye out, and if there is another problem, create a new question. Good luck.

Keep an eye out, and if there is another problem, create a new question. Good luck.

Question owner

sorry,i don't think you understood that the problem is still there. if it's not malware,then do you know what else may be causing it?

sorry,i don't think you understood that the problem is still there. if it's not malware,then do you know what else may be causing it?
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Sorry. Thought we were done. Okay. Reboot the COMPUTER in SAFE MODE with network. See if the problem is still there and report back.

Sorry. Thought we were done. Okay. Reboot the COMPUTER in SAFE MODE with network. See if the problem is still there and report back.

Question owner

it works ok in safe mode.

it works ok in safe mode.
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Are you running software like Advanced SystemCare or other software that protects browser settings?

Are you running software like Advanced SystemCare or other software that protects browser settings?

Question owner

not that i;m aware of.

not that i;m aware of.

Question owner

not that i'm aware of.

not that i'm aware of.
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Which security software (firewall, anti-virus) do you have?

Which security software (firewall, anti-virus) do you have?

Question owner

ms security essentials

ms security essentials
Gaurav pareek 2 solutions 31 answers

pls update ur firefox browser

pls update ur firefox browser

Question owner

i have updated firefox,also reset it to defaults.

i have updated firefox,also reset it to defaults.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Is the problem still there?

Is the problem still there?

Question owner

yes it's still doing it.

yes it's still doing it.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Open a new window or tab. In the address bar, type about:Config. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter browser.newtab.url and press enter. browser.newtab.url tells Firefox what to show when a new tab is opened. If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page),
about:newtab (shows the sites most visited),
about:blank (a blank page),
or you can enter any web page you want.

The same instructions are used for the new window setting, listed as browser.startup.homepage.

Open a new window or tab. In the address bar, type '''''about:Config'''''. If a warning screen comes up, press the '''''Be Careful''''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Enter '''''browser.newtab.url''''' and press enter. '''''browser.newtab.url''''' tells Firefox what to show when a new tab is opened. If you want, right click and select '''''Modify'''''. You can change the setting to;<BR><BR>about:home (Firefox default home page),<BR> about:newtab (shows the sites most visited),<BR> about:blank (a blank page),<BR> or you can enter any web page you want.<BR><BR> The same instructions are used for the new window setting, listed as '''''browser.startup.homepage'''''.

Question owner

yes,i know,i was told to do that earlier on in the thread.we seem to be going round in circles.

yes,i know,i was told to do that earlier on in the thread.we seem to be going round in circles.
FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Sometimes you have to circle back to find what you are looking for. You said that when you run the computer is safe mode that the problem was gone? Then it's likely one of your other programs is causing problems for Firefox. Can you get a list of all running programs, including the background stuff?

Sometimes you have to circle back to find what you are looking for. You said that when you run the computer is safe mode that the problem was gone? Then it's likely one of your other programs is causing problems for Firefox. Can you get a list of all running programs, including the background stuff?