Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The pull down arrow next to the reload button no longer works. What happened?

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

I normally load many web pages with the pull down arrow next to the reload arrow. All of a sudden the list disappears and there is nothing to see when I click the arrow. Ideas?

I normally load many web pages with the pull down arrow next to the reload arrow. All of a sudden the list disappears and there is nothing to see when I click the arrow. Ideas?

All Replies (5)

more options

Make sure that the Location Bar is not set to "Nothing":

You can also check these prefs on the about:config page to make sure that they have the default value.

  • browser.urlbar.autocomplete.enabled
  • browser.urlbar.maxRichResults
more options

Good idea however location bar set up for history and book marks. Any other ideas?

more options

Did you check the two prefs?

Are you keeping history?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

I believe I have done everything you have asked correctly and still no change. I have tried safe mode and checked all of the settings. The auto correct feature does work just fine. To clarify if needed I have attached a picture with an arrow that describes what I am talking about. When I click on the arrow nothing happens. In the past a menu pulls down with my most common/recent web sites.

I have also tried installing a fresh copy of the browser. No joy. I have not uninstalled then reinstalled to see if that works.

On another note, this is the fourth time I have typed this. Attached images, checked what they look like (image thumbnails are rather small), and going back erases all the text you have typed. I can create more images if needed. Maybe the computer does not like the -40 wind chill outside.

Thanks for your help.

more options

Try to rename or delete the prefs.js file and possible numbered prefs-##.js and user.js files to reset all prefs to the default value.

You can check for problems with the places.sqlite database file in the Firefox profile folder.