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I lost all my extensions. Plus, my browser is acting weird.

Posted

My browser lost all its extensions on all of my computer's user accounts. What's strange though is that on one account, Facebook Messenger still appears beside the search bar but does not appear in the add-ons manager, so I can't really disable or remove it. Also, my add-ons tab has the suspicious-looking DownnSave 5.2 and IIsave 4.6 which I don't recall installing.

A Delta Search tab that I don't remember installing has suddenly taken over the empty tabs. Like the Facebook Messenger extension, it also does not appear in the add-ons manager.

All of these problems still occur when I restart Firefox without add-ons and even after I have deleted the extensions.* files, compatibility.ini, and the add-ons.sqlite in the profile folders.

I considered using the Reset option in the Troubleshooting tab, but that would remove all my add-ons if I'm not mistaken. Is there anyway to fix the aforementioned problems without having to reset my browser.

Chosen solution

Could you start by checking the Windows Control Panel, Uninstall a Program for recently installed junk that may have been bundled with one of your downloads? I recommend clicking the "Installed on" column heading to bring the most recent items to the top and connect the dots of different bundles.

You may also need to do a vigorous scrub-down for malware. This article lists tools Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.

As for a Reset, your plugins will survive the process, as well as any system-installed extensions. The add-ons you will lose are extensions installed directly into that Firefox profile.

By the way, in case Firefox performed an automatic reset, could you check for desktop for an Old Firefox Data folder?

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Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Shockwave Flash 11.9 r900
  • npsitesafety (Official)
  • VLC media player Web Plugin 2.1.0
  • Google Update
  • Winamp Application Detector
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • DivX Web Player version 3.0.1.5
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • DivX VOD Helper Plug-in
  • 5.1.20913.0
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Facebook Desktop Plugin
  • A component of your photo software powered by RocketLife
  • WildTangent Games App V2 Presence Detector
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • AVG Security Toolbar 17.2.0.38 (avg@toolbar)
  • DownnSave 5.2 (2a25nxf@ug.co.uk)
  • IIsaver 4.6 (xvsda.3qrbk@epns-oqokeuoe.com)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • OneClick YouTube Downloader 1.0.8 ({35379F86-8CCB-4724-AE33-4278DE266C70}) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7500G
  • adapterDescription2:
  • adapterDeviceID: 0x990a
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-25-2012
  • driverDate2:
  • driverVersion: 8.945.2.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7500G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: http://www.delta-search.com/?babsrc=NT_ss&mntrId=429322B7C3133CB7&affID=121441&tsp=4933
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.interval: 10000
  • browser.sessionstore.max_tabs_undo: 99
  • browser.sessionstore.privacy_level: 1
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.urlbar.default.behavior: 2
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://websearch.homesearch-hub.info/?pid=320&r=2013/06/18&hid=1545144627&lg=EN&cc=PH&unqvl=20&l=1&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388361341
  • places.history.expiration.transient_current_max_pages: 92984
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.cpd.extensions-tabmix: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • social.enabled: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386329626

Misc

  • User JS: Yes
  • Accessibility: No

Question owner

Correction: Is there anyway to fix the aforementioned problems without having to reset my browser?

Modified by migdcinc

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Question owner

Correction 2: I forgot that Facebook Messenger is in the Services tab, not the Add-ons Manager, so please disregard that part of my question.

Update: Downnsave 5.2 and IIsave 4.6 seem to have been replaced by AlllSaveer 1.4 and CoupExttensiona 1.3 after I performed a system restoration.

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jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Chosen Solution

Could you start by checking the Windows Control Panel, Uninstall a Program for recently installed junk that may have been bundled with one of your downloads? I recommend clicking the "Installed on" column heading to bring the most recent items to the top and connect the dots of different bundles.

You may also need to do a vigorous scrub-down for malware. This article lists tools Firefox users have found helpful: Troubleshoot Firefox issues caused by malware.

As for a Reset, your plugins will survive the process, as well as any system-installed extensions. The add-ons you will lose are extensions installed directly into that Firefox profile.

By the way, in case Firefox performed an automatic reset, could you check for desktop for an Old Firefox Data folder?

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Reply

Question owner

Hi there jscher2000. Fortunately, I found a FEBE folder with most of my add-ons. However, I couldn't get a few of them back anyway because they're either corrupted or incompatible with Firefox 26. I'm just thankful that I didn't lose huge amounts of data. Also, the Delta Search tab somehow disappeared when I reinstalled my add-ons.

Anyway, your tips are still very helpful. I'll let you know when I've dealt with the malware.

Thanks, BTW :-)

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cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96760 answers

Note that the System Details List attached to the first post showed the presence of a user.js file that is the most likely cause of the delta-search issue (we have seen this before).

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