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comcast email doesn't work with firefox 26. I can't get a full inbox, get to my preferences to change, drop downs need to use arrows to get to

Posted

firefox 26 doesn't work with comcast email. won't keep me signed in; won't show whole inbox in either full or lite; won't allow me to get to preferences; drop downs only work with arrows. I could just keep going.

Earlier this week they worked fine.

firefox 26 doesn't work with comcast email. won't keep me signed in; won't show whole inbox in either full or lite; won't allow me to get to preferences; drop downs only work with arrows. I could just keep going. Earlier this week they worked fine.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Citrix Online App Detector Plugin
  • WildTangent Games App V2 Presence Detector
  • Citrix Access Gateway
  • Motive Plugin for Mozilla Browsers
  • Motive Management Plug-in for Mozilla Browsers
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • DivX Plus Web Player version 2.2.0.52
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • DivX VOD Helper Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Name: Bitdefender Wallet
Version: 1.0
Enabled: false
ID: ffpwdman@bitdefender.com
Name: DivX Plus Web Player HTML5 <video>
Version: 2.1.2.145
Enabled: false
ID: {23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Name: RealDownloader
Version: 1.3.3
Enabled: false
ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}
Name: Skype Click to Call
Version: 6.13.0.13771
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: Troubleshooter
Version: 1.1a
Enabled: false
ID: troubleshooter@mozilla.org
Important Modified Preferences
------------------------------
accessibility.blockautorefresh: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage: www.comcast.net
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
extensions.lastAppVersion: 26.0
font.size.variable.x-western: 12
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1386988109
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Graphics
--------
Adapter Description: Intel(R) HD Graphics 3000
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0116
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 8-21-2012
Driver Version: 9.17.10.2843
GPU #2 Active: false
GPU Accelerated Windows: 0/4 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1

cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158526 answers

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
You can try these steps in case of issues with web pages: Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
jrockstein 0 solutions 2 answers

Helpful Reply

Be sure to delete the login.comcast.net cookie, it is not near the other comcast and xfinity cookies.

Be sure to delete the login.comcast.net cookie, it is not near the other comcast and xfinity cookies.

Question owner

I tried everything in both replies. Nothing worked. Thank you for trying. I spent several hours with Comcast yesterday. Between Mozilla and Microsoft nothing is working correctly. I need to have 3 different browsers up just to get my work done.

I tried everything in both replies. Nothing worked. Thank you for trying. I spent several hours with Comcast yesterday. Between Mozilla and Microsoft nothing is working correctly. I need to have 3 different browsers up just to get my work done.
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158526 answers

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies