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comcast email doesn't work with firefox 26. I can't get a full inbox, get to my preferences to change, drop downs need to use arrows to get to

  • 4 replies
  • 12 have this problem
  • Last reply by cor-el

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firefox 26 doesn't work with comcast email. won't keep me signed in; won't show whole inbox in either full or lite; won't allow me to get to preferences; drop downs only work with arrows. I could just keep going.

Earlier this week they worked fine.

All Replies (4)

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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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Be sure to delete the cookie, it is not near the other comcast and xfinity cookies.

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I tried everything in both replies. Nothing worked. Thank you for trying. I spent several hours with Comcast yesterday. Between Mozilla and Microsoft nothing is working correctly. I need to have 3 different browsers up just to get my work done.

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If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.