Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i'm not able to open apps on facebook

  • 21 replies
  • 16 have this problem
  • 4050 views
  • Last reply by aorvis1108

more options

for the past 2 days on facebook im not able to open any apps or games. i don't have any other problems like my email or other sites . i can get on facebook just the apps will not open. i did the troubleshooting reset and didnt help

Chosen solution

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 👍 2

All Replies (20)

more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

i did all that was in the article.....nothing changed. still can't access my apps

more options

Do you get a large blank area? If so, do you see a "shield" icon in the address bar to the left of the address? If so, see this article about the mixed content blocker: Mixed content blocking in Firefox

more options

Or if you see an icon that looks like a little piece of Lego, does it mention a blocked plugin?

more options

no to both....i can access the internet email, some web sites,facebook i can get to and when i go to an app it only gets to a point and then doesn't open. ive contacted FB and a few games but they said they load fine. that it must be my browser. i cant use google chrome. it keeps coming up google chrome prev crashed relaunch now on or cancel....pick and get the message again and again. ive done all mentioned above. ive even uninstalled firefox and re install no change. im not good with computer lingo... i also keep getting amessage firefox is blocking this site......allow? when im on firefox???? sorry im so confused

more options

i will not be back on till later...ni ni time

more options

Could you test inFirefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

more options

yes ive done that as well. i tried again this am. some apps will open on FB but a lot will not. i also get this message a lot even on allowed pages: firefox prevented this page from automatically redirecting to another page....allow or ok.....i hit allow bc its pages i use on a regular basis

more options

also when i logged on i got 2 error messages RUN DLL ??

more options

You can turn off the redirection warning. That's a checkbox in the options. See: Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox.

Where do the RUN DLL error messages appear -- are they the kind of Windows dialogs that appear after an application crashes, or are they errors within Firefox?

Can you also try disabling all of your plugins except these three:

  • Adobe Acrobat 10.1.8
  • Java (TM) Platform SE...
  • Shockwave Flash 11.9...

To disable them, set them to "Never Activate".

more options

i did the above and still cant open some apps on facebook. the dll warning comes up when i first log on to my computer and then i dont see it anymore. im able to use another web browser and get into my apps but i want firefox back for my FB. i appreciate your patience.

more options

when i logged my comp this am....it said run DLL.... is there hope for me? jk

more options

Hi aorvis1108, does that DLL error come up when you start Firefox, or before you start Firefox? I'm not sure of the connection.

You might be able to learn more about the error in the Windows Event Viewer. This article describes how to do that:

http://windows.microsoft.com/en-us/windows7/open-event-viewer

more options

im sorry i dont understand what to do on that website?? im lost... the error comes up when i log on to my computer first thing before opening anything.

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

more options

Hi i tried to take a screen shot and it won't do it....ggggrrr i hit alt prtsc and nothing happens. i don't know again what im doing wrong. i followed instructions from both sites you gave me. i even tried to copy and paste but nope...

more options

i wanted to add that i have not been able to view some other sites i've viewed before. you tube and a card site....weird how some work and some not. i still can't get a screen shot....they do say conduit in both error messages..

more options

Chosen Solution

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Hi well i did most of above some of it wasn't free,but i did a couple scans and did a restore. im not getting the error messages when i log on anymore...BUT i still can't open some apps on facebook.i even tried to download google chrome and nope comes up saying chrome has crashed relaunch or cancel. i hit relaunch and it just keeps popping up same message.You tube still will not load any videos. i can get to sites but some will not open.this is very frustrating and weird....lol anything else i can try?

more options

ok since i couldn't use firefox or chrome. i went to internet explorer just so i could use facebook. now im getting a script error message: i'll post what it says

Script error an error has occured on this page Line 3 Char 17774 error attempting to import snaple events twice code 0 URL https://zynga/-a.akamald-net/zlive/snapi/gecf2533-prod/snapijs

  1. 1
  2. 2