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I try opening a webpage that previously opened well and it doesn't load, it loads in Explorer though

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  • Last reply by apehf

I am try to open a webpage that previously opened well and it doesn't load, it loads in Explorer though. I cleared the cache and cookies, took a peak at the proxy settings, doesn't work, it is not a https//... Any Ideas???

I am try to open a webpage that previously opened well and it doesn't load, it loads in Explorer though. I cleared the cache and cookies, took a peak at the proxy settings, doesn't work, it is not a https//... Any Ideas???

Chosen solution

By any chance did you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Read this answer in context 👍 1

All Replies (10)

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back soon.

Cleared cookies and cache with no change in the situation...

Chosen Solution

By any chance did you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

Thanks!!! Well it works in safe mode now how do I get back to regular mode with it working disable add-ons one at a time??

I hope you will solve your Firefox issue.
I'll check back in with you tomorrow.
Good luck.

Found the culprit add-on!! Thank you oh so much!!!! Gracias! Merci Beaucoup! Beaucoup! Beaucoup!

We are glad to hear that your issue has been fixed.
Thank you for using the Mozilla support forums.


Please remember to mark my above post, posted at 11/11/13 9:24 PM as the solution.
This will mark your thread as solved to notify the volunteers that you no longer need assistance.
This will also help other users with this issue find help faster.


Which add-on was the problem?

The problem was "DoNotTrackMe 2.2.9.812"

Thanks again!