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Profile bug? "unresponsive plugin" Shockwave (/questions/970014)

Posted

Every time I got on Godvine.com to watch a video I get the same "Warning: Unresponsive plugin" warning that says, "Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete." I check the "Don't ask me again box" and click the Continue button. I'm listening to an internet radio station that uses Flash and I don't have problems listening to it. Only watching videos on Godvine.com. I don't have this problem at home utilizing the same Firefox account (sync'd), only at work.

Every time I got on Godvine.com to watch a video I get the same "Warning: Unresponsive plugin" warning that says, "Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete." I check the "Don't ask me again box" and click the Continue button. I'm listening to an internet radio station that uses Flash and I don't have problems listening to it. Only watching videos on Godvine.com. I don't have this problem at home utilizing the same Firefox account (sync'd), only at work.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • np-mswmp

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Edge 2.0.7 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Awesome screenshot: Capture and Annotate 2.4.0.1 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • ColorfulTabs 21.1 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com)
  • Integrated Google Calendar 1.2.0 (intgcal@egarracingteam.com.ar)
  • Pinterest Pin Button 0.5 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17})
  • Print Edit 10.2 (printedit@DW-dev)
  • ShareThis 4.0.1 ({1b8cc170-8c85-11db-b606-0800200c9a66})
  • StumbleUpon 4.16 ({AE93811A-5C9A-4d34-8462-F7B864FC4696})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Upromise RewardU Toolbar 1.301.1 ({b9871413-95b7-01c4-69cf-961a01420158})
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Trend Micro NSC Firefox Extension 5.82.0.1069 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.exalead.com/search/|http://www.bing.com/?FORM=Z9FD1
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1383047500
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 84988
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,audio/x-wav,audio/wav,audio/mpeg,audio/x-mpeg
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.npdlplugin: 0
  • plugin.state.nppl: 0
  • plugin.state.nprndlchromebrowserrecordext: 0
  • plugin.state.nprndlhtml5videoshim: 0
  • plugin.state.nprndlpepperflashvideoshim: 0
  • plugin.state.nprpplugin: 0
  • plugins.load_appdir_plugins: True
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1382962874

Misc

  • User JS: No
  • Accessibility: No
Ed 81 solutions 593 answers

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

http://kb.mozillazine.org/Flash#Troubleshooting

Please tell us if this helped!

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player. In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] Other, more technical information about these issues can be found under these Links: * http://forums.adobe.com/thread/1018071?tstart=0 * http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html You can check for problems with current Flash plugin versions and try these: * disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) * disable hardware acceleration in the Flash plugin http://kb.mozillazine.org/Flash#Troubleshooting Please tell us if this helped!
NZRADAR 0 solutions 2 answers

Helpful Reply

Hi there

I have found this problem to and for me I traced it back to my Internet Security Suite and I found that Trend Micro was blocking a file from there site I found it was blocking a part of the file needed to play videos. I found this out in the blocked web threats records of Trend Micro and for myself I was able to aprove that particular web address having checked it first on virus total Virustotal web report of the blocked link

It could be entirly possible that at your work enviroment they use Trend Micro protection or other product to enhance Internet Security policys needed to keep them sheilded from internet based threats

In my view it is a false positive given Virustotals review, But in a work enviroment a strong internet security policy is absolutly essential these days

Hope this helps in some small way

Kind Regards NZRADAR

Hi there I have found this problem to and for me I traced it back to my Internet Security Suite and I found that Trend Micro was blocking a file from there site I found it was blocking a part of the file needed to play videos. I found this out in the blocked web threats records of Trend Micro and for myself I was able to aprove that particular web address having checked it first on virus total [https://www.virustotal.com/en-gb/url/2491fa5a38f93f4e91f0df9795b7888ff55dae89d99d1ea6a16d15b4eb077898/analysis/1385372878/ Virustotal web report of the blocked link] It could be entirly possible that at your work enviroment they use Trend Micro protection or other product to enhance Internet Security policys needed to keep them sheilded from internet based threats In my view it is a false positive given Virustotals review, But in a work enviroment a strong internet security policy is absolutly essential these days Hope this helps in some small way Kind Regards NZRADAR

Question owner

NZRADAR, My company does use TrendMicro. This must be it. Thank you so much!

NZRADAR, My company does use TrendMicro. This must be it. Thank you so much!