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My comcast.net homepage tells me they are unable to load email & to try refreshing browser, how do I do that?

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  • Last reply by kobe

PatTra
PatTra

As soon as I turned on my comp this a.m. it has been very, very slow. I use comcast.net as my homepage (which finally came up), but when I clicked (as usual) for email tab I keep getting "unable to load your email, please try refreshing your browser in a few minutes". Well I did-nothing, then I closed out homepage & tabs and brought back up-nothing, then I searched similar questions here & tried the suggested answers-nothing. Please help me, this is the first time I haven't been able to get my emails. Thank You PattiT

As soon as I turned on my comp this a.m. it has been very, very slow. I use comcast.net as my homepage (which finally came up), but when I clicked (as usual) for email tab I keep getting "unable to load your email, please try refreshing your browser in a few minutes". Well I did-nothing, then I closed out homepage & tabs and brought back up-nothing, then I searched similar questions here & tried the suggested answers-nothing. Please help me, this is the first time I haven't been able to get my emails. Thank You PattiT

Chosen solution

Hello,

I assume they mean clear the cache and cookies.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (1)

kobe
kobe

Chosen Solution

Hello,

I assume they mean clear the cache and cookies.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.