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firefox want let me open my email inbox

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

meemawcheryle2013
meemawcheryle2013
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my firefox want let me into my windstream.net in box, it was working then it stopped what it does i put in my pass word it takes me to inbox trying to download then it goes right back to windstream home page i have tried everything to get it to work even the tech tried, i did download some new security but my inbox was working the tech said said that firefox was the problem i have reset it hoping that would work but nothing so far i use windstream for my business, i can get into my yahoo,xxxxxxxxxxxxx@xxxxx.xxx thanks for your help

[email address removed by Moderator - be cautious with posting your email on public forum pages]

my firefox want let me into my windstream.net in box, it was working then it stopped what it does i put in my pass word it takes me to inbox trying to download then it goes right back to windstream home page i have tried everything to get it to work even the tech tried, i did download some new security but my inbox was working the tech said said that firefox was the problem i have reset it hoping that would work but nothing so far i use windstream for my business, i can get into my yahoo,xxxxxxxxxxxxx@xxxxx.xxx thanks for your help <i>[email address removed by Moderator - be cautious with posting your email on public forum pages]</i>

Modified by cor-el

All Replies (2)

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Such issues are usually a problem with the cookies, so try to clear the cookies from this website as posted above.

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.