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Problem with Kohl's.com and opening an ite, but I'm taken back to search page

  • 4 replies
  • 1 has this problem
  • 74 views
  • Last reply by Judy0417

Judy0417
Judy0417
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When I am on Kohl's.com, I open an item for details, etc. However, I am taken back to the search page. It doesn't happen on Google or Internet Explorer. It's frustrating. I log off and have to search under IE or Chrome.

When I am on Kohl's.com, I open an item for details, etc. However, I am taken back to the search page. It doesn't happen on Google or Internet Explorer. It's frustrating. I log off and have to search under IE or Chrome.

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (4)

Andrew
Andrew
  • Moderator
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
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This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Judy0417
Judy0417 Question owner
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I tried what you suggested, but it didn't work. I guess I'll just have to go through IE when using their website. It does it on both computers I own. So it's Firefox and not Kohl's.com. Thanks, though

Judy0417
Judy0417 Question owner
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In also clicked it worked in error and it didn't.